Executive Technical Support Specialist 632159
About The Position
The Executive Technical Support Specialist provides professional and technical expertise to support enterprise technology services, ensuring alignment with OSU/A&M System goals, compliance requirements, and departmental priorities. This position performs specialized operational, technical, or analytical tasks within Technology Support. Resolves customer issues and documents service requests for assigned executive offices; collaborates with other IT groups to implement effective solutions; provides immediate response to urgent needs, including after-hours on-call coverage; communicates clearly with executive staff and office assistants in meetings, travel, and day-to-day operations.
Requirements
- High School/GED (degree must be conferred on or before agreed upon start date)
- High School/GED and four years related experience, OR High School/GED and two years post-secondary education and two years related experience.
- Driver's License required.
- Must possess some technical knowledge regarding computer operations, including proficiency in troubleshooting and repairing hardware and software issues.
Nice To Haves
- Bachelor's degree in IT or a related field.
- Two or more years providing on-site technical support to endpoint devices includes desktops, workstations, and/or mobile devices.
- Professional technical certifications (A+, ITIL, HDI, or others approved by management).
- Excellent working knowledge of Windows, Mac, Android, and iOS operating systems.
- Experience with OSU systems or other institutional knowledge.
- Experience with incident management systems and technical support environments.
- Strong troubleshooting and repair skills for hardware/software.
- Excellent verbal and written communication skills.
- High degree of critical thinking and customer service attitude.
- Ability to work well under stressful conditions.
Responsibilities
- Provides professional and technical expertise to support enterprise technology services.
- Ensures alignment with OSU/A&M System goals, compliance requirements, and departmental priorities.
- Performs specialized operational, technical, or analytical tasks within Technology Support.
- Resolves customer issues and documents service requests for assigned executive offices.
- Collaborates with other IT groups to implement effective solutions.
- Provides immediate response to urgent needs, including after-hours on-call coverage.
- Communicates clearly with executive staff and office assistants in meetings, travel, and day-to-day operations.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
