Executive Technical Support, IT Service Desk
About The Position
The primary objective for the Executive IT Support Specialist provides high-touch, white-glove technical support to senior leadership and executive stakeholders. This role is responsible for delivering rapid, discreet, and highly personalized IT support across corporate and personal technology environments, including after-hours and priority response situations. Beyond the Executive IT Support function, you will work with the rest of our service desk team to support our 2000+ employees and 120+ site locations. The ideal candidate combines deep technical expertise with exceptional communication skills, professionalism, and a proactive service mindset.
Requirements
- 4+ years of IT support experience, with at least 2 years supporting executives or VIP users preferred
- Bachelor's Degree in an information technology related field or demonstrated comparable experience
- Eligible to work in the United States without the need for employer visa sponsorship now or in the future
- Strong expertise in Mobile device management (Intune or similar)
- Proven ability to handle high-pressure, time-sensitive situations
- Microsoft 365 ecosystem
- Windows and macOS operating systems
Responsibilities
- Provide dedicated, concierge-level IT support to executives and senior leadership
- Serve as the primary point of contact for all executive technology needs
- Anticipate and proactively resolve issues before they impact productivity
- Maintain confidentiality and discretion in all interactions
- Troubleshoot and resolve hardware, software, network, and application issues across: Windows and macOS devices, Mobile devices (iOS/Android), Collaboration tools (Microsoft 365, Teams, etc.)
- Provide rapid response to high-priority incidents impacting executives
- Coordinate with internal IT teams (network, security, infrastructure) for escalations
- Ensure minimal downtime and seamless user experience
- Occasional personal device and home office support may be requested.
- Offer guidance on secure usage of personal technology and data protection best practices
- Provide real-time troubleshooting during meetings when needed
- Provide off-hours, on-call, and emergency support for executive needs
- Respond to urgent issues outside of standard business hours, including evenings, weekends, and travel scenarios
- Ensure continuity of service during critical business events, travel, and presentations
- Prepare and configure executive devices (laptops, mobile devices, peripherals)
- Manage device refreshes, upgrades, and secure decommissioning
- Ensure seamless onboarding/offboarding of executive team member
- Maintain detailed documentation of executive environments and preferences
- Develop and refine support processes specific to executive services
- Identify opportunities to improve service quality, responsiveness, and user experience
Benefits
- medical, dental and vision insurance
- 401k
- paid time off
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What This Job Offers
Job Type
Full-time
Career Level
Executive
