About The Position

The Executive Team Leader Specialty Sales is responsible for driving total store sales and leading a team of consultants in specialized departments such as Apparel & Accessories, Beauty, and Electronics. This role focuses on creating a guest-obsessed culture, managing merchandising and pricing strategies, and ensuring an inspiring shopping experience. The position involves developing and coaching team members, managing operational tasks, and adapting to business needs and trends. The Executive Team Leader will also be responsible for recruiting, talent management, and ensuring compliance with safety and security procedures.

Requirements

  • 4-year degree or equivalent experience.
  • Strong interpersonal and communication skills.
  • Strong business acumen.
  • Comfortable dealing with ambiguity.
  • Ability to manage conflict, lead, and hold others accountable.
  • Ability to relate well and interact with all levels of the organization.
  • Strong cognitive skills, including problem analysis, decision making, and financial/quantitative analysis.
  • Ability to learn and adapt to current technology needs.
  • Ability to manage workload and prioritize tasks independently.
  • Access all areas of the building to respond to guest or team member issues.
  • Interpret instructions, reports, and information.
  • Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds.
  • Accurately handle cash register operations.
  • Climb up and down ladders.
  • Flexible work schedule (e.g., nights, weekends, and holidays) and regular attendance necessary.

Nice To Haves

  • Knowledge of guest service fundamentals and experience building and managing a guest-first culture.
  • Knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies.
  • Experience setting and planning department workload to support business priorities and managing a team to deliver on sales goals.
  • Ability to manage multiple specialty businesses and balance team member expertise.
  • Knowledge of competitors and ability to leverage insights that drive business objectives.
  • Experience managing a team of hourly team members and leaders and creating business-specific strategies and goals.
  • Skills in recruiting, selecting, and talent management of hourly team members and leaders.

Responsibilities

  • Drive total store sales and understand the impact of specialty departments on overall profitability.
  • Create and foster a guest-obsessed culture, leading the team to prioritize guest experience and achieve sales goals.
  • Create and adjust schedules based on guest traffic and business needs.
  • Manage the team to effectively plan merchandising and pricing workload, including transitions, revisions, sales plans, sampling, and promotions.
  • Assess the competition and leverage guest insights and feedback to drive business objectives.
  • Build and develop a sales force knowledgeable and passionate about Apparel and Accessories, Beauty, and Electronics.
  • Manage and develop the sales force using selling training techniques.
  • Lead backroom processes, organization, layout, and replenishment of the sales floor to ensure product availability.
  • Lead the team to deliver inspiring visual merchandising in relevant areas.
  • Ensure fitting rooms are utilized as an extension of the sales floor and are welcoming.
  • Plan, lead, and follow up on organizational and operational changes.
  • Anticipate and identify changes in store trends.
  • Anticipate staffing needs, develop talent plans, and recruit for both short and long-term needs.
  • Develop and coach team members and Team Leaders to enhance their skills and expertise.
  • Lead team onboarding, learning, and address product knowledge and skill gaps through development and coaching.
  • Establish a culture of accountability through clear expectations and performance management.
  • Provide service and a shopping experience that meets guest needs.
  • Demonstrate a culture of ethical conduct, safety, and compliance, and hold the team accountable.
  • Address store needs, including emergencies and regulatory visits.
  • Follow all safe and secure training and processes as a key carrier.
  • Perform other duties as assigned based on business needs.

Benefits

  • Comprehensive health benefits and programs (medical, vision, dental, life insurance).
  • 401(k).
  • Employee discount.
  • Short-term disability.
  • Long-term disability.
  • Paid sick leave.
  • Paid national holidays.
  • Paid vacation.
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