Executive Team Leader Service & Engagement (Assistant Manager Front End)- S. Austin, TX

Target • Austin, TX

10h • Onsite

About The Position

The Service & Engagement Executive Team Leader role is an Assistant Manager position focused on the front end of the store. This role involves leading a team to provide exceptional guest experiences, manage daily operations, and drive sales and profitability. The position offers opportunities for leadership development and skill-building in a dynamic retail environment. Target aims to create a culture where team members can thrive and support their families through comprehensive benefits and a focus on guest satisfaction.

Requirements

• 4-year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Ability to manage conflict, lead, and hold others accountable
• Ability to relate well and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Ability to learn and adapt to current technology needs
• Ability to manage workload and prioritize tasks independently and with a team
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports, and information
• Scan, handle, and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
• Accurately handle cash register operations and cash transactions
• Regular attendance necessary

Nice To Haves

• Experience building and managing a guest-first team culture.
• Skills in guest engagement, problem-solving, and resolution.
• Knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotion strategies.
• Experience setting and planning department monthly/quarterly workload.
• Experience managing a team of hourly team members and leaders.
• Skills in recruiting, selecting, and talent management of hourly team members and leaders.

Responsibilities

• Build and lead a team of Guest Advocates and Service and Engagement Leaders focused on exceeding guest service expectations through decreased wait times, friendly interactions, and service recovery.
• Drive total store sales and understand how departmental performance impacts overall store profitability.
• Anticipate staffing needs, develop talent plans, and recruit for both short-term and long-term needs.
• Manage leaders to ensure training completion, provide continuous education, and drive proficiency in front-of-store experiences.
• Engage in meaningful development conversations with team leaders.
• Personalize recognition and appreciation to reinforce positive guest service behaviors and promote a team-centric culture.
• Establish a culture of accountability through clear expectations and performance management.
• Understand business reporting and guest insights to troubleshoot and address opportunity areas.
• Respond quickly to negative guest experiences by de-escalating situations and empowering the team to resolve issues.
• Own schedules that align with allocation and guidelines to support peak traffic, key events, and weekends.
• Manage the store experience by anticipating and reacting to staffing or scheduling needs based on guest traffic and sales fluctuations.
• Ensure Team Leader schedules support a frictionless experience during peak traffic times for all shopping preferences (checklanes, SCO, OPU, DU).
• Champion physical and digital offerings, ensuring the team can inform, educate, and promote benefits, features, and rewards.
• Ensure the team stays up-to-date on promotions, brand launches, and events.
• Utilize guest survey reporting tools to drive change and use guest feedback for coaching and recognition.
• Lead the team to deliver an efficient and hassle-free guest pick-up experience.
• Work a schedule that aligns with guest and business needs, including early mornings, evenings, and weekends.
• Demonstrate and lead a culture of ethical conduct, safety, and compliance.
• Serve as a key carrier, following all safe and secure training and processes.
• Address store needs, including emergencies and regulatory visits.

Benefits

• Comprehensive health benefits and programs (medical, vision, dental, life insurance)
• 401(k)
• Employee discount
• Short-term disability
• Long-term disability
• Paid sick leave
• Paid national holidays
• Paid vacation

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: Associate degree