Executive Team Leader Service & Engagement (Assistant Manager Front End) - Centerville, UT

Target • Centerville, UT

1d • Onsite

About The Position

Working at Target means helping all families discover the joy of everyday life, brought to life through their values and culture. The Service & Engagement team advocates for guest experience, welcoming, thanking, and exceeding expectations by focusing on interaction and recovery. They are knowledgeable about physical and digital services and solutions to drive adoption, usage, and guest loyalty, making shopping effortless at checklanes, guest services, gift registry, pick-up, and drive-up. This leadership role provides knowledge of guest service fundamentals, experience building and managing a guest-first team culture, skills in guest engagement, problem-solving, and resolution. It also offers knowledge of retail business fundamentals including department sales trends, inventory management, guest shopping patterns, pricing, and promotions strategies. Leaders gain experience in setting and planning monthly/quarterly workload, managing teams to deliver service and sales goals, and creating Service and Engagement business strategies. The role also develops skills in recruiting, selecting, and talent management for hourly team members and leaders.

Requirements

• 4 year degree or equivalent experience
• Strong interpersonal and communication skills
• Strong business acumen
• Manage conflict, lead and hold others accountable
• Relate well with and interact with all levels of the organization
• Strong cognitive skills, including problem analysis, decision making, financial and quantitative analysis
• Learn and adapt to current technology needs
• Manage workload and prioritize tasks independently and with a team
• Access all areas of the building to respond to guest or team member issues
• Interpret instructions, reports and information
• Scan, handle and move merchandise efficiently and safely, including frequently lifting or moving merchandise up to 15 pounds and occasionally lifting or moving merchandise up to 40 pounds
• Accurately handle cash register operations and cash transactions
• Flexible work schedule (e.g., nights, weekends and holidays) and regular attendance necessary

Responsibilities

• Build a team of passionate and knowledgeable Guest Advocates and Service and Engagement Leaders who strive to exceed guest service expectations by focusing on decreasing wait time, friendly guest interaction and service recovery
• Drive total store sales, understand your role in sales growth and how your departments and team contribute to and impacts total store profitability
• Anticipate staffing needs, talent plan and recruit – both long and short term
• Manage leaders to follow-up on training completion, check for understanding and provide continuous education opportunities to drive proficiencies for all front of store experiences
• Engage in consistent and meaningful development conversations throughout the critical touch points within Service and Engagement Team leader career path
• Personalize recognition and appreciation to reinforce critical guest service behaviors and promote a positive team and guest centric culture
• Establish a culture of accountability through clear expectations and performance management (listen, observe, recognize and coach) on critical Service and Engagement behaviors
• Understand business reporting and guest insights to understand, troubleshoot and follow-up on opportunity areas
• Quickly respond to any negative guest shopping experience by de-escalating the situation and ensuring your team understands and feels supported to make things right for the guest
• Own schedules that follow the scheduling allocation and guidelines to support peak traffic times, key holiday events and weekends
• Manage the store experience by anticipating and/or reacting with urgency to staffing or scheduling needs based on fluctuations in guest traffic and sales
• Ensure Team Leader schedules support a frictionless experience during guest peak traffic times for all shopping preferences: checklanes, self-checkout (SCO), Order Pick-up (OPU), drive up (DU)
• Be the champion of physical and digital offerings to ensure your team can inform, educate and promote the suite of benefits, features and offerings that reward our guest and/or enhance their shopping experience (Including Target RedCard and Wallet)
• Expect and enable your team to stay up-to-date on upcoming major promotions, brand launches and events
• Utilize guest survey reporting tools to drive change in key areas with the greatest impact on guest experience; and use guest feedback to coach/recognize teams
• Lead the team to deliver an efficient and hassle free guest pick up experience
• Work a schedule that aligns to guest and business needs (this includes early morning, evening and weekends)
• Demonstrate a culture of ethical conduct, safety and compliance; lead team to work in the same way and hold others accountable to this commitment
• As a key carrier, follow all safe and secure training and processes
• Address store needs (emergency, regulatory visits, etc.)
• All other duties based on business needs

Benefits

• comprehensive health benefits and programs, which may include medical, vision, dental, life insurance
• 401(k)
• employee discount
• short term disability
• long term disability
• paid sick leave
• paid national holidays
• paid vacation
• competitive benefits from financial and education to well-being and beyond

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Number of Employees: 5,001-10,000 employees