Executive Support Technician

GD Information Technology•Bethesda, MD

1d•Onsite

About The Position

The Executive Support Technician provides high touch, personalized technical support to senior executives at the National Institutes of Health (NIH). This role ensures the smooth, secure, and reliable operation of executive computing environments by resolving hardware, software, and network issues quickly and effectively. The technician engages directly with NIH leadership, delivering proactive support, modern technology solutions, and exceptional customer service in a fast paced, high visibility environment.

Requirements

5 years of experience providing technical support to high level executives, including troubleshooting hardware, software, and network issues
Experience managing and administering Windows and Mac systems, including workstations and mobile devices
Experience supporting Linux/UNIX environments
Experience complying with security standards, including manual management of patches, updates, and antivirus solutions
Ability to understand technical vision and communicate it clearly to technical and non technical parties
Proven ability to make rapid, effective decisions and resolve complex issues efficiently in high pressure executive environments
Experience managing mobile devices using MDM platforms such as JAMF, BigFix, or Intune
Ability to obtain and maintain an NIH Public Trust clearance

Nice To Haves

Apple iOS
Endpoint Security
Mobile Device Management (MDM)

Responsibilities

Provide dedicated, concierge level IT support to NIH executive staff
Troubleshoot and resolve issues involving hardware, software, peripherals, accessories, and mobile devices
Maintain, support, and troubleshoot executive laptops, desktops, mobile devices, and peripherals to ensure uninterrupted operation
Support endpoint environments across Windows 11, Apple macOS, and Linux/UNIX operating systems
Support iOS and Android mobile platforms, including enterprise managed smartphones and tablets
Coordinate with internal IT teams to resolve complex issues and implement modern, secure technology solutions
Enhance reliability and efficiency through process improvements, automation, and proactive technical recommendations
Implement and follow IT security protocols, including manual patching, updates, and antivirus requirements
Clearly communicate technical concepts to technical and non technical users, including senior NIH leadership
Make quick, well informed decisions in high pressure environments to resolve executive level technical issues with minimal disruption
Manage mobile devices using enterprise Mobile Device Management (MDM) platforms
Ensure smooth operation of all executive IT equipment and provide timely, accurate technical assistance
Provide full endpoint support across the following; Desktop and laptop systems running Windows 11, Apple macOS, and Linux/UNIX Tablets, smartphones, and mobile devices using iOS and Android
Deliver efficient, secure, and executive level support using the following tools; Trellix ePO Antivirus Management, BigFix Management Services, JAMF Device Management, Ivanti MobileIron, Spok management, Microsoft Defender for Endpoint (MDE), Microsoft Defender Antivirus (MDAV)

Benefits

Comprehensive health and wellness packages
Internal mobility team dedicated to helping you own your career
Professional growth opportunities including paid education and certifications
Cutting-edge technology you can learn from
Variety of medical plan options, some with Health Savings Accounts
Dental plan options
Vision plan
401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match
Full flex work weeks where possible
Variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave
Short and long-term disability benefits
Life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance