Executive Support Engineer

HarbourVest Partners•Boston, MA

1d•$78,000 - $80,000•Hybrid

About The Position

For over forty years, HarbourVest has been home to a committed team of professionals with an entrepreneurial spirit and a desire to deliver impactful solutions to our clients and investing partners. As our global firm grows, we continue to add individuals who seek a collaborative, open-door culture that values diversity and innovative thinking. In our collegial environment that’s marked by low turnover and high energy, you’ll be inspired to grow and thrive. Here, you will be encouraged to build on your strengths and acquire new skills and experiences. We are committed to fostering an environment of inclusion that promotes mutual respect among all employees. Understanding and valuing these differences optimizes the potential of both the individual and the firm. HarbourVest is an equal opportunity employer. This position will be a hybrid work arrangement. You will receive 18 remote workdays per quarter to use at your discretion, subject to manager approval. For example, you may choose to work in the office 4 days per week and take one remote day weekly (typically 13 weeks per quarter), leaving 5 additional remote days to be used as needed. We are looking for an Executive Support Engineer to provide direct IT support for senior leaders and executive assistants across Americas. This role helps keep executives prepared, connected, and productive by resolving technical issues, giving clear updates, and coordinating support across the Global Service Desk.

Requirements

Experience supporting senior leaders, executive assistants, or other high-priority users.
Good judgment, ownership, and a service-focused approach to support decisions.
Ability to explain technical issues clearly to non-technical users.
Experience with Windows 11, Microsoft 365/Teams, Intune/Autopilot, Azure AD, Okta, video conferencing, and basic networking.
Familiarity with ITIL-aligned incident, request, problem, or change processes.
Ability to use PowerShell or scripting to reduce manual work or build reports.
Proven track record in Executive Technical Support

Nice To Haves

ITIL Foundation
CompTIA A+
Other relevant certifications (e.g., Microsoft MD-102, Network+)

Responsibilities

Provide adaptable support for executives and assistants with minimal disruption to their work.
Explain technical issues in clear, brief updates that support timely decisions.
Take ownership of issues, call out when needed, and help improve recurring support processes.
Support laptops, mobile devices, applications, collaboration tools, AV, and video conferencing for executives and assistants.
Solve device, network, application, and meeting-room technology issues, including urgent requests when required.
Set up workstations, mobile devices, printers, and office AV equipment.
Provide clear updates on issue status, next steps, and expected resolution.
Travel to executive homes or other offices when needed for hands-on support.
Perform physical tasks such as moving equipment, accessing cables under desks, and navigating office environments, with or without reasonable accommodation.