Troubleshooting) - ONSITE

GEICO•Renton, WA

10d•$100,450 - $157,850•Onsite

About The Position

GEICO is seeking a highly motivated Executive Support Engineer to provide direct support for the Executive Leadership Team (ELT) and Sr Director+. Help drive our insurance business transformation as we transition from a traditional IT model to a tech organization with engineering excellence as its mission. The ideal candidate is a proactive, detail-oriented individual with exceptional communication skills, problem-solving abilities, and a deep understanding of technology and executive-level support requirements. The Executive Support Engineer will ensure that our ELT and Sr Director+ leaders can perform their roles efficiently and effectively, with minimal technical interruptions.

Requirements

Bachelor's degree in computer science, Information Systems, or equivalent education and work experience
At least 5 years' experience in Tech supporting Executives/C Suite
At least 5 years of professional experience with the Microsoft 365 Office Suite, Office for Mac, Microsoft Teams, Webex, Zoom, Slack, Active Directory, Windows, and Mac environments

Nice To Haves

Excellent verbal and written communication skills
Strong demonstrative problem-solving skills
Understanding of computing devices, operating systems, software installation and administration
Professional experience with VOIP, mobile technologies, and network environment
CompTIA Certifications: IT Fundamentals+, A+, Network+, Cloud+, Security+
Microsoft Certifications: Azure Fundamentals, MTA’s (Microsoft Technology Associate), Windows Operating Fundamentals, Networking Fundamentals, Security Fundamentals, and Programming Fundamentals
Apple Certifications: Apple Certified Support Professional, and Apple Certified IT Professional
Familiarity with cybersecurity best practices and data protection regulations.

Responsibilities

Provide prompt, high-quality technical support to ELT members, addressing hardware, software, and network issues.
Troubleshoot and resolve complex technical problems, ensuring minimal disruption to executive operations.
Set up and maintain laptops, mobile devices, and other peripherals for executives. (Microsoft Office and Mac iOS, Webex, Zoom, Slack, VoIP/Equality, Microsoft Active Directory, Microsoft Azure, Azure DevOps, User identity and security access management, MFA support, AV (Webex boards, Zoom boards))
Support IT special projects, office moves, data recovery, hardware, software testing
Work closely with the Tech team to ensure seamless support and integration of executive technology needs.
Communicate technical information clearly and effectively to non-technical stakeholders.
Maintain a high level of professionalism and confidentiality.
Develop a strategic support plan and technology roadmap for our leadership team’s technology needs, including travel and other off-site engagements.
Manage and maintain executive IT equipment, ensuring it is up-to-date and functioning optimally.
Coordination and setup of all Audio-Visual (video conferencing, virtual meetings) requirements for all on-site and remote Senior Executive meetings.
Monitor and maintain executive software licenses and subscriptions.
Anticipate and address potential technical issues before they impact executives.
Conduct regular maintenance and updates on executive devices and office equipment.
Provide training and support on new technologies and tools as needed.
Maintain detailed records of support requests and resolutions.
Generate regular reports on support activities and identify trends or areas for improvement.
Document and update standard operating procedures related to executive support.