Executive Receptionist

JPMorgan Chase & Co.•New York, NY

2d•Onsite

About The Position

As a Client Center Receptionist, you play a pivotal role in shaping the first impression of our organization for both employees and clients. Your responsibilities extend beyond managing the front desk; you are the face of our company, embodying the principles of hospitality and exceptional customer service. By adhering to the 10-5 rule—acknowledging clients at 10 feet and greeting them at 5 feet—you ensure a welcoming and professional atmosphere. Your role involves escorting clients to their meeting rooms, providing light meeting planning support, and offering immediate solutions to inquiries, all while maintaining a high standard of service. The ideal candidate is customer-focused, with excellent organizational skills and keen attention to detail.

Requirements

Bachelor degree required
2 years of administrative and/or hospitality experience, demonstrating a strong foundation in customer service and organizational skills
Excellent interpersonal and communication skills, with the ability to engage with clients and colleagues professionally and warmly.
Ability to stand for long periods, maintaining a welcoming presence at the front desk.
Outgoing, professional, and able to work well under pressure, ensuring a calm and efficient environment
Skills include familiarity with widely-used software packages e.g. MS Word, Excel, and PowerPoint

Responsibilities

Stand, greet, and welcome all clients to the Client Center throughout the day.
Escort clients to the appropriate meeting room or space, offering coat room and bag check services to enhance their comfort.
Assist, tend to, and anticipate guest needs on the floor, ensuring a seamless and pleasant experience for all visitors.
Work closely with J.P. Morgan's internal and external partners, including catering, security, audio-visual, events, and facility teams, to ensure smooth operations and exceptional service delivery.
Learn the EMS reservation system, to track events and understand expectations for each meeting.
Conduct various administrative tasks such as: updating reservations as needed, answering the phones/taking messages for event planners, placing facilities tickets for events, receive and log packages, ensure business center is tidy and review supply inventory.
Demonstrate flexibility by working early mornings or late evenings as needed for event coverage, ensuring that all events are adequately supported.
Understand meeting room capabilities and catering offerings to provide informed assistance to clients and employees.
Familiarize frequent users within the building and guests arriving to the center.
Assist planners with light data entry for events, contributing to the overall efficiency and success of the Client Center.