10659 – Executive Principal, Infrastructure Operations
About The Position
Hyundai Autoever America (HAEA) is seeking an Executive Principal, Infrastructure Operations to work 5-days on-site at their corporate headquarters in Irvine, CA. This senior executive role is accountable for end-to-end enterprise infrastructure operations, encompassing data centers, networks, cloud and hybrid platforms, workplace services, and core platform reliability. The selected candidate will own day-to-day run operations, service stability, operational risk, and continuous improvement across infrastructure domains. This will be executed primarily through internal operations teams, with selective use of vendors as supporting parties. The Executive Principal ensures infrastructure services are reliable, secure, compliant, and cost-effective, providing the operational foundation for business continuity and growth. This role carries Executive Accountability and is the single point of executive ownership for enterprise infrastructure availability, resilience, operational stability, end-to-end operations, incident prevention, response, service recovery, operational risk management, compliance, audit readiness, infrastructure cost control, efficiency, capacity planning, and continuous improvement/modernization of run practices.
Requirements
- 15+ years of senior IT infrastructure leadership experience with direct operational accountability.
- Proven leadership of large‑scale, multi‑domain infrastructure operations.
- Deep expertise in data center, network, cloud/hybrid platforms, workplace, and service management.
- Strong experience operating in high‑availability, regulated, or mission‑critical environments.
- Demonstrated ability to lead through operational complexity and organizational scale.
Nice To Haves
- ITIL v4 or equivalent operational framework experience.
- Strong background in hybrid infrastructure environments.
- Experience leading infrastructure operations in enterprise or global organizations.
- Financial acumen related to infrastructure cost management and optimization.
Responsibilities
- Own and operate all core infrastructure services, including data center, network, cloud/hybrid, platform, and workplace operations.
- Ensure 24x7x365 operational reliability, service continuity, and disaster recovery readiness.
- Serve as the executive escalation authority for major incidents, systemic failures, and enterprise outages.
- Define and enforce clear operational accountability across internal infrastructure teams.
- Establish and enforce enterprise standards for IT Service Management (ITSM) including incident, problem, change, and escalation management.
- Reduce chronic incidents through root cause remediation, trend analysis, and elimination of recurring failures.
- Ensure service reporting is accurate, actionable, and aligned to executive and business expectations.
- Drive predictable service performance through disciplined run processes and operational rigor.
- Own enterprise infrastructure availability, resiliency, and fault tolerance strategies.
- Ensure infrastructure operations meet security, compliance, audit, and regulatory requirements.
- Partner with Security and Risk functions to address operational vulnerabilities and control gaps.
- Ensure DR, backup, and recovery capabilities are tested, documented, and effective.
- Oversee infrastructure vendors and partners as supporting contributors, not primary service owners.
- Ensure vendors integrate cleanly into internal operating models, toolsets, and processes.
- Maintain accountability for vendor performance without transferring ownership of outcomes.
- Support sourcing decisions, renewals, and performance reviews where external services are required.
- Drive continuous improvement across infrastructure operations through automation, tooling optimization, and process maturity.
- Partner with Architecture and Platform Engineering teams to transition new capabilities into stable run operations.
- Ensure modernization initiatives do not compromise operational stability or service reliability.
- Champion operational efficiency, simplification, and technical debt reduction.
- Lead and develop senior infrastructure operations leaders across domains.
- Establish clear separation and collaboration between Core (Engineering) and Core & Non-Core (Operations) functions.
- Provide executive-level transparency into service health, risk exposure, and operational priorities.
- Build confidence with Director Infrastructure and executive leadership through predictable and mature operations.
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
