10659 - Executive Principal, Infrastructure Operations

Hyundai Autoever America•West Point, Georgia, United States, GA

11d•$200,000 - $215,000•Onsite

About The Position

Hyundai Autoever America (HAEA) is the IT powerhouse behind Hyundai Motor Corporation, a Fortune 500 global leader in the automotive industry. As a key affiliate, HAEA provides cutting-edge IT services and Managed Services Provider support to top brands including Kia, Genesis, Hyundai Translead, Hyundai Mobis, Hyundai Capital, and Glovis. HAEA offers a global and collaborative environment where innovation, operational efficiency, and shaping the future of mobility are key. IT is the cornerstone of today’s fast-evolving digital world, and HAEA unites all IT resources to deliver consistent, top-quality solutions, serving as the crucial information link between Hyundai’s Global Headquarters and North American operations. HAEA is looking for passionate technology professionals eager to make an impact at a world-class company and be part of the transformation driving automotive innovation.

Requirements

15+ years of senior IT infrastructure leadership experience with direct operational accountability.
Proven leadership of large-scale, multi-domain infrastructure operations.
Deep expertise in data center, network, cloud/hybrid platforms, workplace, and service management.
Strong experience operating in high-availability, regulated, or mission-critical environments.
Demonstrated ability to lead through operational complexity and organizational scale.

Nice To Haves

ITIL v4 or equivalent operational framework experience.
Strong background in hybrid infrastructure environments.
Experience leading infrastructure operations in enterprise or global organizations.
Financial acumen related to infrastructure cost management and optimization.

Responsibilities

Accountable for end-to-end enterprise infrastructure operations, including data centers, networks, cloud and hybrid platforms, workplace services, and core platform reliability.
Owns day-to-day run operations, service stability, operational risk, and continuous improvement across infrastructure domains.
Ensures infrastructure services are reliable, secure, compliant, and cost-effective, providing the operational foundation for business continuity and growth.
Executive Accountability and single point of executive ownership for enterprise infrastructure availability, resilience, and operational stability.
Executive Accountability and single point of executive ownership for end-to-end operations across all infrastructure domains.
Executive Accountability and single point of executive ownership for incident prevention, response, and service recovery.
Executive Accountability and single point of executive ownership for operational risk management, compliance, and audit readiness.
Executive Accountability and single point of executive ownership for infrastructure cost control, efficiency, and capacity planning.
Executive Accountability and single point of executive ownership for continuous improvement and modernization of run practices.
Own and operate all core infrastructure services, including data center, network, cloud/hybrid, platform, and workplace operations.
Ensure 24x7x365 operational reliability, service continuity, and disaster recovery readiness.
Serve as the executive escalation authority for major incidents, systemic failures, and enterprise outages.
Define and enforce clear operational accountability across internal infrastructure teams.
Establish and enforce enterprise standards for IT Service Management (ITSM) including incident, problem, change, and escalation management.
Reduce chronic incidents through root cause remediation, trend analysis, and elimination of recurring failures.
Ensure service reporting is accurate, actionable, and aligned to executive and business expectations.
Drive predictable service performance through disciplined run processes and operational rigor.
Own enterprise infrastructure availability, resiliency, and fault tolerance strategies.
Ensure infrastructure operations meet security, compliance, audit, and regulatory requirements.
Partner with Security and Risk functions to address operational vulnerabilities and control gaps.
Ensure DR, backup, and recovery capabilities are tested, documented, and effective.
Oversee infrastructure vendors and partners as supporting contributors, not primary service owners.
Ensure vendors integrate cleanly into internal operating models, toolsets, and processes.
Maintain accountability for vendor performance without transferring ownership of outcomes.
Support sourcing decisions, renewals, and performance reviews where external services are required.
Drive continuous improvement across infrastructure operations through automation, tooling optimization, and process maturity.
Partner with Architecture and Platform Engineering teams to transition new capabilities into stable run operations.
Ensure modernization initiatives do not compromise operational stability or service reliability.
Champion operational efficiency, simplification, and technical debt reduction.
Lead and develop senior infrastructure operations leaders across domains.
Establish clear separation and collaboration between Core (Engineering) and Core & Non-Core (Operations) functions.
Provide executive-level transparency into service health, risk exposure, and operational priorities.
Build confidence with Director Infrastructure and executive leadership through predictable and mature operations.