Executive Operational Planning Manager

USAA•San Antonio, NC

4d•Hybrid

About The Position

USAA is seeking a talented Executive Operational Planning Manager for its San Antonio, Texas headquarters location. This role is within the Legal Operations department and is responsible for providing support to senior-most leaders. The position involves prioritizing and coordinating key deliverables and activities that drive interpretation of business operations and/or Centers of Excellence (CoE) analyses and initiatives. It also includes developing appropriate action plans and responses to address business issues and/or compliance and regulatory issues. The role assists in the development and implementation of strategic and operational plans that drive success within key results areas. The Executive Operational Planning Manager acts as a liaison between business operations, both within and across CoSAs, enterprise CoEs, and the Function or Line of Business staff member. Additionally, the role provides moderate communications support to senior leadership for Board/Council/Committees, strategic or operational planning events, monthly business meetings, and/or compliance and regulatory requirements. USAA offers a flexible work environment that requires an individual to be in the office 4 days per week. This position can be based in San Antonio, TX, or Charlotte, NC. Relocation assistance is not available.

Requirements

Bachelor's degree; OR 4 years of relevant education and/or experience.
6 years of project/program management experience supporting senior level executives, corporate event planning and/or managing executive level communications.
Ability to build strong relationships and to work with all levels within the organization.
Experience developing executive level briefings in support of EC, CEO and BoD deliverables.
Demonstrated capability to navigate in a fast-paced environment and prioritize tasks with competing deadlines.
Demonstrated ability to manage confidential information.
Ability to interact and collaborate positively with executive leadership and communicate concepts clearly.
Advanced knowledge of Microsoft Office Suite to include: Word, Excel and PowerPoint.

Nice To Haves

Experience in operational planning, strategic execution, business operations, change management, or enterprise program management within a large, complex organization.
Proven experience leading enterprise-wide initiatives, planning efforts, executive events, business reviews, and cross-functional programs involving senior leadership.
Experience in Legal Operations or related functions such as Compliance, Risk, Governance, Claims Litigation, or Business Operations.
Strong change management, communications, stakeholder management, and cross-functional partnership skills.
Experience supporting large-scale technology implementations, system enhancements, and user adoption initiatives.
Experience developing training materials, job aids, process documentation, and knowledge repositories.
Familiarity with legal operations and enterprise platforms such as Onit, NetDocuments, or similar systems.
US military experience gained through military service or gained as a military spouse / domestic partner.

Responsibilities

Facilitates tactical and operational planning and implementation processes to assure that management is knowledgeable of process, goals, objectives and strategies.
Monitors, coordinates, documents, and communicates progress toward achievement of business goals, objectives, strategies and action plan results.
Evaluates the relevance of messages for intended audience and ensures consistency and accuracy.
Provides advice and guidance and negotiates approval of communication materials with executive management and subject-matter experts prior to securing final approval from senior executive or Executive Leadership Team member.
Ensures deliverables meet established standards of appearance and content and that all logistical requirements are satisfied.
Responsible for the development, coordination and timely submission of relevant, broader level ELT and Board/Council/Committee driven requirements.
Provides oversight and support to project teams in development and implementation of departmental employee events and business conferences.
Ensures risks associated with business activities are effectively identified, measured, monitored, and controlled in accordance with risk and compliance policies and procedures.