Executive, Membership Sales and Service

TKFC LC•Saint Louis, MO

3d•Onsite

About The Position

St. Louis CITY SC is seeking a Membership Sales and Service Executive who will not only deliver best-in-class customer service for General Reserved Season Ticket Members, but also drive revenue growth through strategic upselling, cross-selling, and proactive engagement. This role focuses on key touchpoints, retention, and creating personalized experiences that strengthen loyalty while identifying opportunities to expand member investment. This is a full time, non-exempt position.

Requirements

Bachelor's Degree or equivalent
Minimum of 1-2 years of customer service experience (in sports or entertainment field preferred)
Minimum of 1-2 years of sales & retention experience (in sports or entertainment field preferred)
Candidate should possess professional demeanor and communication skills to effectively work with both internal and external clients
Detail oriented and organized with strong time management skills and the ability to multi-task
Ability to self-prioritize work in an accurate, efficient, and timely manner to ensure execution of all tasks
Dynamic, outgoing, and self-motivated individual with strong problem-solving and conflict resolution skills
Must have truly outstanding customer service and communication skills with positive and resilient team-centric attitude
Ability to work non-traditional hours in non-traditional settings. This includes all home games (or other work events) that fall on nights, weekends, and holidays (at least 17+ per year)
Proficient computer skills and understanding of Microsoft Outlook, PowerPoint, Word, Seat Geek, Unify & Salesforce CRM

Nice To Haves

Bilingual in English/Spanish is a plus

Responsibilities

Manage and build strong relationships with defined Season Ticket Member base through proactive communication and executing personal touchpoint plan, including match-day seat visits, office visits, coffees, lunches, phone calls, emails, and interaction at events
Accurately enter all touchpoints and client profile information gathered in CRM system for account relationship purposes
Upsell, cross-sell and generate new business from Season Ticket Member base and referrals for CITY and CITY2
Assist in sales of full menu ticket products and add-ons including, stadium space rentals, premium and group experiences
Proactively communicate and anticipate the needs of Season Ticket Members to be their ‘go to’ contact for St. Louis CITY SC
Deliver a high level of customer service to all current and prospective clients
Propose and execute new ideas, programs, events and ways to exceed clients' expectations for the Season Ticket Membership platform
Work closely with sales and other departments to ensure all Season Ticket Members needs are met
Meet defined yearly renewal goals during a yearly autorenewal campaign to retain current Season Ticket Members
Perform other duties as assigned