Executive Lounge Attendant

Choice Hotels International•Chicago, IL

2d•Onsite

About The Position

The Executive Lounge Attendant is responsible for delivering a high-touch, personalized experience for guests accessing the hotel’s Executive Club Lounge. This role ensures seamless lounge operations, maintains presentation standards, and provides exceptional service that enhances guest satisfaction, loyalty, and premium room value.

Requirements

Previous hospitality, concierge, or guest service experience preferred
Thorough understanding of safe and perceptive service
Excellent customer service and verbal communication skills
Ability to do basic math
Basic food & beverage knowledge preferred
Ability to work with Point of Sale systems
Highly organized – demonstrate ability to proactively prioritize needs, put first things first, and effectively manage resources and time
Able to work a flexible schedule, including weekends and holidays

Responsibilities

Maintain a courteous, efficient and welcoming entrance to the Hotel’s Executive Club Lounge.
Greet and acknowledge guests by name whenever possible
Provide personalized service, including local recommendations, reservations, and guest assistance
Anticipate guest needs and proactively resolve concerns
Promote hotel amenities, services, and upgrades
Oversee daily setup and breakdown of lounge service periods (breakfast, daytime offerings, evening reception)
Ensure all food and beverage presentations meet brand and hotel standards
Maintain cleanliness, organization, and ambiance of the lounge at all times
Monitor inventory levels and coordinate replenishment with kitchen/F&B team
Assist with light food preparation and presentation (as applicable)
Ensure compliance with food safety and sanitation standards
Monitor guest consumption and maintain appropriate service levels
Work closely with Front Office, Housekeeping, Engineering, and F&B teams to ensure seamless operations
Communicate VIP arrivals, special requests, and service recovery opportunities
Support upselling efforts for lounge access and premium room categories
Track lounge usage and guest feedback
Support reporting needs (guest satisfaction, consumption trends, etc.)
Maintain accurate records of incidents or guest issues
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of, genuine hospitality and exceeding guest expectations
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest