Executive Lounge Attendant/Host

Choice Hotels International•Bloomington, MN

11d•Onsite

About The Position

The position of the Executive Lounge Attendant/Host has the ability to provide superior guest service experience in a fast-paced, upscale environment. The Radisson Blu Mall of America features 500 design forward guest rooms, unique spaces and over 26,000 square feet of meeting space, and is the first hotel connected to the Mall of America. The hotel business functions seven days a week, 24 hours a day. All associates must realize this fact and be aware that at all times it may be necessary to move associates from their accustomed shift and alter assigned duties as business dictates. In addition, this is a hospitality business, and a hospitable service atmosphere must be maintained at all times.

Requirements

Minimum 1-year experience in an upscale restaurant, guest service or hotel environment.
Excellent attention to detail
Must possess the ability to handle multiple tasks
Excellent communication and interpersonal skills
Must possess a team spirited attitude and a willingness to help
Ability to effectively communicate with department managers, team members and guests
Ability to retain and give general hotel information
Ability to work a flexible schedule, including weekend and holidays

Responsibilities

Providing our guest with a courteous, efficient, and inviting experience to the Executive Class Lounge
Completing the opening checklist to ensure that the Executive Class Lounge is prepared for service.
Warmly and graciously greet all guests upon arrival.
Answer incoming phone calls to the Executive Class Lounge.
Responsible for the set up and breakdown of all Executive Class Lounge food and beverage presentation.
Alert the kitchen if food/beverage needs to be replenished and promptly refill food/beverage items.
Complete food and beverage requisition for the next day’s delivery.
Restock, refill, clear counters and tables, washes dishes and vacuum lounge at the end of every shift.
Maintain a positive inter-departmental relationship through the hotel and with outside vendors.
Abide by legal standards and alcohol training guidelines for alcohol service to guests.
Serving each guest on a one-to-one basis with utmost courtesy
Inspecting and maintaining overall cleanliness and appearance of The Lounge, including temperature, lighting, and music
Quickly clear dirty table settings and sanitize for the next seating
Maintains sanitary and safe work environment for guests
Creates 100% guest satisfaction by providing the Radisson Blu experience through performance that demonstrates the standards of genuine hospitality and exceeding guest expectations.
Gives personal attention, takes personal responsibility, and uses teamwork when providing guest service.
Listens, apologizes with empathy, finds a solution, and follows through when resolving guest problems.
Provides Yes I Can! genuine hospitality and teamwork on an ongoing basis.
Assumes the responsibility to notice when the guest is not satisfied and uses their best judgment as to when it is appropriate to use the 100% Guest Satisfaction.
Performs other duties required to provide the service brand behavior and genuine hospitality
Performs other duties as required by Management to provide 100% Guest Satisfaction and genuine hospitality to our Guest

Benefits

Employee discounts on thousands of hotels
Enjoy a complimentary meal in the associate cafeteria during your shift
Free Parking
Paid Sick Time (MN Earned Sick and Safe Time)
Full benefits package to our full-time employees, including health, dental, vision, short & long term disability, and so much more!
Employer paid HSA contribution
401(k) Retirement Plan
Employee Assistance Program
Paid Vacation Time
8 Paid Holidays
Paid Bereavement
Paid Floating Holidays