Executive IT Support Technician
About The Position
The Executive IT Support Technician provides comprehensive, highly skilled, and service-oriented technology support to the Chairman, senior executives, and employees of the family office. This role encompasses IT and A/V support, smart home system management, and end-to-end technical assistance across multiple residential and mobile locations, including an airplane, yacht, family center, and primary residence. The ideal candidate will have strong technical acumen, excellent communication skills, and a proactive, solution-driven mindset. Additionally, this role requires a high level of discretion and confidentiality. The successful candidate must be acutely aware of the sensitive information they handle and committed to earning and maintaining the trust and confidence of the executive staff.
Requirements
- Strong technical acumen
- Excellent communication skills
- Proactive, solution-driven mindset
- High level of discretion and confidentiality
Responsibilities
- Configure, support, and maintain smart home devices, including ADT, IAQUALINK, YALE, CARRIER HOME, MY LINK, RESIDEO, TC, HI-CONNECT, MYQ, LUTRON, HEOS, DOORBIRD, EWELINK, TRANE HOME SYSTEM, PERFIWARE, BENINCA, and HOMELINK.
- Manage and support AV systems for virtual meetings, including Zoom, OWL Systems, and Barco Video Conference Systems, ensuring seamless execution of meetings and addressing technical issues.
- Set up, troubleshoot, and manage email flow; provision users; manage licensing; and administer Exchange Online mailboxes in Office 365; and use PowerShell for automation and environment management.
- Configure, customize, and maintain SharePoint sites, pages, and permissions; develop workflows and custom solutions using Power Automate and Power Apps.
- Configure and manage Jira boards, workflows, and user roles; provide support and training to ensure effective use of Jira for project management and task tracking.
- Install and manage Starlink terminals, troubleshoot connectivity issues, perform firmware updates, and optimize network configurations.
- Administer Dropbox user accounts, permissions, and shared file links; monitor file synchronization and troubleshoot issues to ensure data security.
- Oversee and maintain an inventory of devices, including phones, computers, and electronics; track hardware usage, replacements, and procurement.
- Provide IT support services, including user onboarding, mobile device setup, software license management, device synchronization, and end-user technical support.
- Maintain and manage network and device connectivity across all assigned locations, including the airplane, yacht, family center, main house, and Mercedes Sprinter, ensuring secure and uninterrupted service.
Benefits
- 21 paid days off (15 PTO days increasing with tenure, plus 6 paid holidays)
- Flexible Spending Account (FSA) and Health Savings Account (HSA) options
- Medical, dental, vision, long-term disability, life insurance, AD&D insurance, and GAP Plan (TransAmerica)
- Generous 401(k) with up to 6% employer match
- 100% employer-paid maternity/paternity leave for up to 5 weeks
- EAP (unlimited counseling 24/7)
- BeyondMed (discounts on wellness and elective healthcare services)
- PerkSpot (discounts on top brands)
- Pet Insurance (Nationwide)
- On the GoGa wellbeing hub
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What This Job Offers
Job Type
Full-time
Career Level
Executive
Education Level
No Education Listed
