Executive IT Support Technician

Sierra Space•Centennial, CO

20h

About The Position

The IT Support Technician V provides advanced technical support to employees, resolving complex hardware, software, and network issues. This role involves leading technical support teams, managing projects, and ensuring the efficient operation of IT systems. The IT Support Technician V also provides specialized support in areas such as MDM, iOS, Linux, A/V, and executive support. In this role, you will provide advanced technical support to employees, resolving complex hardware, software, and network issues while leading and mentoring technical support teams by providing guidance and expertise. You will manage IT support projects, ensuring their timely and successful completion, and diagnose and resolve complex technical problems related to computer systems, software applications, and network connectivity. Assisting with the setup, configuration, and maintenance of advanced computer hardware and software will be a key part of your responsibilities. You will respond to support requests in a timely and efficient manner, ensuring minimal disruption to business operations, while documenting support requests, resolutions, and maintaining accurate records of technical issues. Collaborating with other IT team members, you will escalate and resolve highly complex technical issues as needed. Providing excellent customer service, you will communicate effectively with employees to understand and address their technical needs. Staying updated with the latest advancements in technology and industry trends, you will also participate in training and development opportunities to enhance your technical skills and knowledge. Additionally, you will provide specialized support in areas such as MDM, iOS, Linux, A/V, and executive support to meet the organization’s diverse technological needs.

Requirements

Typically 6+ years of related experience.
Advanced technical training in computer systems, networking, and troubleshooting.
Advanced technical training in specialized areas such as MDM, iOS, Linux, A/V, and executive support.
In-depth knowledge of computer systems, ability to diagnose and resolve complex hardware and software issues.
Strong problem-solving skills.
Excellent communication and customer service skills.
Strong leadership and project management skills.

Nice To Haves

Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Administrator Associate or equivalent.
Extensive experience with various operating systems (e.g., Windows, macOS, Linux) and software applications.
Strong analytical and problem-solving skills with the ability to diagnose and resolve highly complex issues.
Excellent communication and leadership abilities, with experience in leading technical support teams and managing projects.
Familiarity with network configurations and troubleshooting.
Experience with remote support tools and techniques.
Knowledge of IT service management (ITSM) practices and tools.
Experience with mobile device management (MDM) solutions and executive support.
Familiarity with audio/visual (A/V) systems and support.
Prior experience in team leadership.

Responsibilities

Provide advanced technical support to employees, resolving complex hardware, software, and network issues.
Lead and mentor technical support teams by providing guidance and expertise.
Manage IT support projects, ensuring their timely and successful completion.
Diagnose and resolve complex technical problems related to computer systems, software applications, and network connectivity.
Assist with the setup, configuration, and maintenance of advanced computer hardware and software.
Respond to support requests in a timely and efficient manner, ensuring minimal disruption to business operations.
Document support requests, resolutions, and maintain accurate records of technical issues.
Collaborate with other IT team members to escalate and resolve highly complex technical issues.
Provide excellent customer service and communicate effectively with employees to understand and address their technical needs.
Stay updated with the latest advancements in technology and industry trends.
Participate in training and development opportunities to enhance technical skills and knowledge.
Provide specialized support in areas such as MDM, iOS, Linux, A/V, and executive support.