Executive IT Support Specialist – Office of the CEO

C3 AI•Redwood City, CA

4h•Hybrid

About The Position

The Executive IT Support Specialist is a dedicated, white-glove technology partner to the Chief Executive Officer (CEO) of C3 AI. This role exists to ensure that the CEOs technology environment — across his office, home office and travel — is always available, secure, and effortless to use, freeing him to focus entirely on the strategic priorities of the company. This is a high-visibility, high-trust role that combines deep hands-on technical expertise with the discretion, polish, and service mindset of an executive assistant. The right candidate is equally comfortable rebuilding a router late night before an early morning board call, troubleshooting while the CEO is traveling, and quietly resolving an iCloud sync issue between meetings without ever interrupting his day.

Requirements

Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent practical experience.
5–10 years of progressive IT support experience, including a minimum of 3 years in a dedicated executive, VIP, family-office, or high-net-worth support capacity.
Expert-level proficiency across the Apple ecosystem (macOS, iOS, iPadOS, watchOS, Apple TV, AirPlay, iCloud, Apple ID, FileVault) and strong working knowledge of Windows 11, Microsoft 365, and Active Directory / Entra ID.
Deep hands-on experience with networking (Wi-Fi 6/6E, mesh systems, VLANs, VPN, firewalls), AV/conferencing (Zoom Rooms, Teams Rooms, Crestron, Logitech, Poly), and mobile device management (Jamf, Intune).
Demonstrated ability to diagnose and resolve complex, cross-domain issues quickly under pressure, with minimal disruption to the executive.
Exceptional judgment, discretion, and emotional intelligence; experience handling sensitive and confidential information.
Outstanding written and verbal communication skills; able to interact comfortably with directors, founders, heads of state, customers, and household staff.
Willingness and ability to be on-call 24/7, work non-standard hours, and travel domestically and internationally on short notice.
Valid U.S. passport and ability to obtain visas as required; clean background check.
Candidates must be authorized to work in the United States without the need for current or future company sponsorship.

Nice To Haves

Prior experience supporting a Fortune 500 CEO, founder, chairman, or principal of a family office.
Familiarity with executive cybersecurity programs (digital executive protection, dark-web monitoring, secure communications).
Experience with smart-home platforms (Crestron, Savant, Lutron, Control4, Sonos, Ubiquiti/UniFi, Meraki).
Industry certifications such as Apple Certified Support Professional (ACSP), CompTIA A+/Network+/Security+, Microsoft 365 Certified, Cisco CCNA, or Jamf 200/300.

Responsibilities

Serve as the single point of contact for all technology requests from the CEO and his immediate office staff, providing immediate, in-person, and remote support 24/7.
Proactively monitor, maintain, and optimize all of the CEO’s devices: laptops, desktops, tablets, smartphones, smartwatches, printers, and accessories across macOS, iOS, Windows, and select Linux environments.
Manage email, calendar, contacts, file sync, and collaboration tooling (Microsoft 365, Google Workspace, Zoom, Teams, Slack, Box, Dropbox) to ensure flawless reliability across all devices.
Support CEO’s use of Claude across multiple devices (laptop, mobile, desktop, tablet), ensuring seamless setup, configuration, and integration of Claude products such as Claude Code, the Claude desktop app, and browser extensions. This role troubleshoots technical issues, manages connector and MCP integrations, maintains security and access controls, and provides hands-on training to help the CEO leverage Claude effectively for daily executive workflows.
Anticipate needs — set up devices and credentials before they are requested; pre-stage materials for upcoming meetings, travel, and presentations.
Travel with or ahead of the CEO, if needed to set up and verify connectivity, audio/video, and presentation environments at hotels, customer sites, conference venues, and private residences.
Maintain a travel-ready kit of pre-configured spares, adapters, hotspots, and backup hardware; coordinate international SIMs, eSIMs, and roaming plans.
Test and rehearse technology setups in advance of board meetings, keynotes, customer events, and media appearances to ensure zero-defect execution.
Own end-to-end support of the CEO’s home office and residential technology environments: networking, Wi-Fi, VPN, AV, conferencing systems, smart-home integrations, security cameras, and entertainment systems.
Coordinate with vendors, integrators, and contractors (AV, low-voltage, networking, smart home) and hold them to executive-grade SLAs.
Maintain accurate inventory, documentation, and configuration records for every device, license, and account in the Executive Chairman's environment.
Partner closely with the Information Security team to enforce executive protection standards: MDM, endpoint detection, encryption, MFA, password and secrets management, secure file sharing, and travel security protocols.
Maintain absolute confidentiality regarding the CEO’s communications, schedule, locations, contacts, and any information observed in the course of providing support.
Recognize and escalate phishing, social engineering, and physical security risks; coordinate with the Executive Protection team as needed.
Work seamlessly alongside the CEO’s Executive Assistant(s), Chief of Staff, household staff, and the broader C3 AI IT organization.
Translate technical issues into clear, non-technical language; provide quiet, calm support during high-pressure moments.
Continuously evaluate and recommend new tools, devices, and workflows that increase the CEO’s productivity.