Executive IT Support Specialist

Fanatics Inc•New York, NY

35d•Onsite

About The Position

We're seeking a proactive Executive IT Support Specialist to deliver white-glove technology support to our senior leadership team. This role ensures a seamless, secure, and reliable technology experience for executives across devices, locations, and events. You'll combine technical depth, discretion, and exceptional communication to anticipate needs and resolve issues before they arise.

Requirements

7+ years of progressive IT support experience in a corporate or enterprise environment.
3+ years directly supporting executives, board members, or other VIPs.
Bachelor's degree in Information Technology, Computer Science, or equivalent experience.
Expertise in Windows, Microsoft 365, Zoom, and iOS platforms.
Excellent communication and interpersonal skills, with the ability to support senior leaders confidently and tactfully.
Proven ability to stay composed, prioritize, and deliver under pressure.
Strong understanding of networking, endpoint management, and security best practices.
Flexibility to support early mornings, evenings, or weekends when required

Nice To Haves

Certifications such as CompTIA A+, Network+, ITIL Foundations, or Microsoft/Apple credentials.
Experience supporting executive meetings, board sessions, and off-sites.
Background in ITSM or Agile environments focused on service improvement.

Responsibilities

Deliver world-class, high-touch IT support to C-Suite executives and VIPs with professionalism, urgency, and confidentiality.
Field and manage requests via Jira Service Management, ensuring timely response and resolution.
Anticipate, diagnose, and prevent issues that could impact executive productivity or meetings.
Perform pre-meeting and pre-travel technology checks to confirm AV systems, devices, and connectivity are fully functional.
Act as a trusted technology advisor, recommending tools and approaches that enhance security, efficiency, and user experience.
Collaborate with Infrastructure, Networking, and InfoSec teams to maintain secure, compliant, and high-performing executive environments.
Provide hands-on support for board meetings, town halls, and off-sites, ensuring reliable presentation and AV performance.
Document configurations, preferences, and standards that support consistent, repeatable service excellence.
Participate in executive-impact IT initiatives (device refreshes, platform migrations, connectivity improvements).
Provide clear communication to executives and assistants on issue status, resolutions, and best practices.
Travel locally as needed for device setup, troubleshooting, or on-site event support.
Troubleshoot and resolve issues across Windows 10/11, Microsoft 365, Zoom, Outlook, network connectivity and iOS.
Support and maintain executive laptops, tablets, and iPhones/iPads, ensuring synchronization and data security.
Manage connectivity via WiFi, VPN, LAN/WAN, or satellite systems (e.g., Starlink) to maintain consistent performance.
Administer and help support M365, Okta and endpoint management (Intune, Apple Business Manager).
Ensure compliance with company standards for endpoint management and mobile device integration (Intune, DEP, Apple Business Manager).
Partner with AV teams to ensure seamless performance across all locations and devices (Zoom, Neat, Crestron, etc.).
Monitor performance trends and apply proactive measures to enhance reliability and prevent repeat issues.