Executive IT Support Spec

HealthEquity•Draper, UT

3d•$79,500 - $122,500•Onsite

About The Position

The Executive IT Support Technician is responsible for providing high -touch technology support to the executive leadership team. This role requires a blend of technical proficiency , project coordination, and exceptional interpersonal skills to ensure senior leadership can focus on their strategic and operational objectives . The Executive IT Support Technician serves as a trusted partner ; resolving i ssues, antic ipating technology needs, and ensuring seamless performance of critical systems and conferencing technologies.

Requirements

Bachelor's degree in Information Technology , Business, or related field
Minimum 5 years technology experience including 2 years with executive technology support
Strong proficiency with Microsoft 365, Teams, Zoom, and other conferencing technologies
Solid understanding of end user computing platforms
Experience with Mobile Device Management , VPN, and enterprise security platforms
Willingness and ability to travel

Nice To Haves

Experience in Healthcare and/ or Finance Industries preferred
Proven experience coordinat ing complex cross-functional technology projects
ITIL, CompTIA, or similar service management certifications
HIPAA, SOC 2, or PCI-DSS knowledge

Responsibilities

Immediate response and resolution for technical issues involving computers, mobile devices, and conferencing technologies.
Anticipate and proactively manage leadership technology needs.
Coordinate and facilitate technology logistics for leadership travel, offsite meetings, and conferences.
Maintain confidentiality and discretion at all times when handling executive communications, data, and information.
End-to-end technology support , ensuring exceptional service and minimal disruption.
Travel to off-site meetings and events to provide support as needed.
The ability to work regular overtime (such as extended hours or additional shifts) is essential. Overtime may be scheduled in advance or on-call depending on business needs .
Diagnose and resolve hardware, software, and connectivity issues for Windows, macOS, iOS, and Android platforms.
Develop partnerships with enterprise technology teams.
Maintain awareness of security, compliance, and data privacy standards in alignment with industry standards, requirements, and regulations.
Track milestones and document progress towards objectives .
Provide clear and concise communications to technical stakeholders
Uphold a professional, service-first attitude, and represent the technology teams as a proactive business partner.
Collaborate and engage external partners and vendors