Executive IT Support Technician

Sierra Space•Centennial, CO

9d•$58 - $80•Onsite

About The Position

We are seeking a highly skilled and professional Executive IT Technical Support Specialist to provide dedicated technical support to our C-suite executives. The ideal candidate will ensure seamless technology operations for all executives, support high-level meetings, and be available to troubleshoot and resolve technical issues promptly. This position requires flexibility, the ability to travel as needed, and availability for on-call and after-hours support. Our mission is driven by an unyielding commitment to advancing space-based technology in service of our customers and safeguarding national security. We seek individuals who are passionate about innovating beyond boundaries and relentlessly pursuing solutions that protect, preserve and empower – to join us in this critical mission. We’re looking for team members who align with our values, mission and goals – while also meeting the minimum qualifications below. The preferred qualifications are a bonus, not a requirement.

Requirements

Typically, 6+ years of related experience.
Advanced technical training in computer systems, networking, and troubleshooting.
Advanced technical training in specialized areas such as MDM, iOS, Linux, A/V, and executive support.
In-depth knowledge of computer systems, ability to diagnose and resolve complex hardware and software issues.
Strong problem-solving skills and excellent communication and customer service skills.
Strong leadership and project management skills.

Nice To Haves

Certifications: CompTIA A+, CompTIA Network+, Microsoft Certified: Azure Administrator Associate or equivalent, Microsoft Endpoint Administrator Associate or equivalent
Extensive experience with various operating systems (e.g., Windows, macOS, Linux) and software applications.
Strong analytical and problem-solving skills with the ability to diagnose and resolve highly complex issues.
Excellent communication and leadership abilities, with experience in leading technical support teams and managing projects.
Familiarity with network configurations and troubleshooting.
Experience with remote support tools and techniques.
Knowledge of IT service management (ITSM) practices and tools.
Experience with mobile device management (MDM) solutions and executive support.
Familiarity with audio/visual (A/V) systems and support.

Responsibilities

Provide advanced technical support to executive employees, resolving complex hardware, software, and network issues.
Manage IT support projects, ensuring timely and successful completion.
Diagnose and resolve complex technical problems related to computer systems, software applications, and network connectivity.
Assist with the setup, configuration, and maintenance of advanced computer hardware and software.
Respond to support requests in a timely and efficient manner, ensuring minimal disruption to business operations.
Document support requests, resolutions, and maintain accurate records of technical issues.
Collaborate with other IT team members to escalate and resolve highly complex technical issues.
Provide excellent customer service and communicate effectively with employees to understand and address their technical needs.
Stay updated with the latest advancements in technology and industry trends.
Participate in training and development opportunities to enhance technical skills and knowledge.
Provide specialized support in areas such as MDM, iOS, Linux, A/V, and executive support.