Executive IT Support Engineer Intern (Summer 2026)

Okta • San Francisco, CA

16h • Onsite

About The Position

The Premier Support Team at Okta is seeking an Executive IT Support Engineer Intern to assist with providing world-class technical support to our executives and VIP users. This role offers a unique opportunity to gain hands-on experience in IT operations, executive support, and cloud infrastructure while working closely with experienced IT professionals in a fast-paced, dynamic environment.
The ideal candidate will be eager to learn, capable of troubleshooting complex issues, and passionate about working on high-profile projects. If you are passionate about IT, cloud technologies, and customer service, this internship offers hands-on experience with enterprise IT systems, cloud infrastructure, and the opportunity to drive impactful projects. You’ll gain valuable exposure to executive-level IT operations, mentorship from industry experts, and networking with key professionals.

Requirements

• Currently pursuing a bachelor’s degree in Information Technology, Computer Science, or a related field and graduating December 2026 or Spring 2027.
• Knowledge of computer systems, hardware, and software troubleshooting.
• Basic understanding of networking concepts and security fundamentals.
• Strong communication and customer service skills, with a professional demeanor.
• Problem-solving skills with the ability to work autonomously and as part of a team.
• Strong work ethic, attention to detail, and the ability to thrive in a fast-paced environment.

Nice To Haves

• Familiarity with cloud computing concepts and tools like AWS, Docker, and Terraform is a plus.
• Experience with ITSM platforms such as Jira, ServiceNow, or Zendesk (preferred).
• Knowledge of scripting languages (e.g., Python, Bash) and automation tools (preferred).
• Curiosity about AI-powered tools, automation, and how emerging technologies can improve IT operations, support workflows, and the end-user experience.
• Comfort experimenting with new tools, learning quickly, and thinking about how processes can be made more efficient, scalable, and intelligent.
• Interest in staying up-to-date with evolving IT, cloud, and AI-enabled support trends (preferred).

Responsibilities

• Executive IT & VIP Support: Support Okta executives, Board members, and their Executive Assistants by troubleshooting hardware, software, identity and access management, and connectivity issues. Assist with device setup and lifecycle management (MacBooks, iPads, peripherals), and ensure executive readiness for meetings, travel, and high-visibility events. Help prepare and validate AV, conferencing, and workspace environments for critical meetings and leadership sessions. Leverage emerging AI-powered support tools to accelerate troubleshooting, surface knowledge, and improve resolution quality.
• Premier Support Operations, Escalations & Intelligent Triage: Participate in the Premier Support operating model by assisting with intake, prioritization, and resolution of executive IT requests. Learn how escalations are handled, how ownership is maintained across issues, and how high-impact problems are resolved quickly with minimal handoffs. Support the use of AI-assisted workflows for request triage, issue classification, and routing to improve response time and consistency.
• AI, Automation & Tooling Initiatives: Collaborate on strategic initiatives focused on AI-enabled support, automation, and next-generation service delivery. Assist with testing and improving AI-driven tools such as virtual support agents, automated workflows, and intelligent dashboards. Identify opportunities for AI to reduce manual work, enhance the executive experience, and improve operational efficiency through scripting, automation, or the integration of new technologies.
• Testing, Documentation & Knowledge Systems: Create and execute test cases for Premier Support workflows, automation, and AI-enabled tools to ensure reliability, security, and usability. Develop documentation, including user guides, internal runbooks, FAQs, and knowledge base articles. Contribute to building scalable, AI-supported knowledge systems that reduce repeat issues, improve first-contact resolution, and enable consistent white-glove service.
• Inventory, Logistics & Operational Support: Track IT assets and accessories, assist with device provisioning and redeployment, and support logistics for shipping, returns, and executive travel readiness. Work within platforms such as Jira and ServiceNow to manage tickets, tasks, and project work while learning how AI and automation can be applied to asset tracking, reporting, and operational workflows.
• Internship Capstone Project (AI or Automation-Focused): Lead a self-directed capstone project centered on improving an executive IT workflow, automating a recurring process, enhancing a support tool, or designing an AI-enabled solution. This may include building a prototype, improving an existing AI-driven process, or creating dashboards or documentation that demonstrate how AI can elevate executive IT support. Present your outcomes to the Premier Support leadership team and key stakeholders.

Benefits

• Amazing Benefits
• Making Social Impact
• Developing Talent and Fostering Connection + Community at Okta
• Okta cultivates a dynamic work environment, providing the best tools, technology and benefits to empower our employees to work productively in a setting that best and uniquely suits their needs.

What This Job Offers

• Career Level: Intern
• Number of Employees: 5,001-10,000 employees