Executive Housekeeping Manager

Hospitality Group•Newport News, VA

4d•Onsite

About The Position

LTD Hospitality Group is seeking highly motivated, strategic leaders with expertise in effective and efficient hotel operations. Our ideal candidates should exude a passion for the hospitality industry that will attract and inspire associates to cultivate an exceptional guest experience. If you are looking for an exciting career with unlimited opportunities to thrive within LTD’s growing portfolio of properties, we have an immediate opening for you to join our team as an Executive Housekeeping Manager. The Executive Housekeeping Manager is responsible for overall housekeeping and laundry services throughout the hotel. Accountable for the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through proper training, staffing, and supervision of staff. Maintains housekeeping and guest supplies are at appropriate levels with minimal loss and waste. Continually monitors guest service scores and makes adjustments to achieve brand standards and service levels. Guarantees that housekeeping and laundry staff follow all brand and LTD standard operating procedures and policies. Identify, communicate and coordinate the condition of furniture, fixtures, décor, etc. to ensure proper preventative maintenance program and rehab projects are completed. Operate the department in accordance with all OSHA requirements and brand guidelines. Manages labor cost by appropriately scheduling based on the occupancy of hotel. Complete bi-weekly payroll for the Housekeeping Department. Manages performance of staff to ensure that required work goals are fully achieved. Conduct daily pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals and scheduled stay-over cleans. Ensures proper and timely communication with all departments. Partner with Human Resources to resolve employee relations issues, such as promotions, transfers, discharges, and disciplinary actions in accordance with all LTD policies & procedures. Maintains a safe work environment for associates and guest through observation and reporting of any unsafe environment. Other duties, projects, and tasks as assigned.

Requirements

Minimum of 2 years of experience in a supervisory capacity in a hotel housekeeping department required.
Minimum of 1 year experience managing in-house operated laundry operations.
Must be able to work flexible hours to include holidays and weekends.
High school diploma or equivalent required.

Nice To Haves

Executive housekeeper manager experience preferred.
Computer proficiency preferred.

Responsibilities

Responsible for overall housekeeping and laundry services throughout the hotel.
Accountable for the cleanliness standards of the guestrooms, meeting areas, public areas, and back-of-the-house are met through proper training, staffing, and supervision of staff.
Maintains housekeeping and guest supplies at appropriate levels with minimal loss and waste.
Continually monitors guest service scores and makes adjustments to achieve brand standards and service levels.
Guarantees that housekeeping and laundry staff follow all brand and LTD standard operating procedures and policies.
Identify, communicate and coordinate the condition of furniture, fixtures, décor, etc. to ensure proper preventative maintenance program and rehab projects are completed.
Operate the department in accordance with all OSHA requirements and brand guidelines.
Manages labor cost by appropriately scheduling based on the occupancy of hotel.
Complete bi-weekly payroll for the Housekeeping Department.
Manages performance of staff to ensure that required work goals are fully achieved.
Conduct daily pre-shift meetings and reviews all pertinent information for the day's activities; departures, arrivals and scheduled stay-over cleans.
Ensures proper and timely communication with all departments.
Partner with Human Resources to resolve employee relations issues, such as promotions, transfers, discharges, and disciplinary actions in accordance with all LTD policies & procedures.
Maintains a safe work environment for associates and guest through observation and reporting of any unsafe environment.
Other duties, projects, and tasks as assigned.