Executive Housekeeping Manager

Fontainebleau Las Vegas•Las Vegas, NV

6h•$62,000 - $70,000

About The Position

The Executive Housekeeping Manager will assist with managing the daily operations of the Housekeeping department. This role is responsible for creating a luxury hotel experience for all guests by ensuring departmental objectives related to guest satisfaction and guestroom quality are met on a consistent basis.

Requirements

Must be at least 21 years of age.
High School Diploma or General Education Development (GED) required
Minimum three (3) years of progressive Housekeeping management experience in a large, luxury casino/resort
Knowledge and deep understanding of aspects of hotel operations and housekeeping division function
Union experience is required
Able to multitask and handle stressful situations in a calm professional manner and exhibit good judgment
Experience managing schedules, labor standards, and service recoveries are required
Ability to present oneself in a confident, polished, and professional manner
Proficiency with Microsoft Office, Outlook, HotSOS, Rex, and other software used for Housekeeping
Highly motivated and energetic personality with a strong commitment to excellence in hospitality
Strong understanding of hospitality management programs and systems
Ability to effectively achieve business unit goals and objectives by implementing strategic and operational plans, budgets, and best practices; and monitoring and evaluating results
Ability to actively influence and drive collaboration with individuals or groups at various levels within and outside of the organization
Ability to provide leadership and direction contributing to the success of the organization through engaging, developing, and mentoring individuals and teams
Demonstrated ability in maintaining consistent, high-quality service levels
Strong leadership skills and the ability to organize effectively, delegate responsibility, solve problems quickly, and communicate clearly
Excellent customer service skills
Able to lead and mentor a team
Excellent organizational skills; be able to function under time constraints and deadlines with attention to detail
Must be willing and able to work a flexible schedule to include nights and weekends
Work in a fast-paced, busy, and somewhat stressful environment
Ability to read and interpret documents in English, such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to read and communicate verbally in English. Written communication skills in English may also be required.
Ability to apply commonsense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
While performing the duties of this job, the Member is regularly required to stand and use hands and fingers to handle or utilize objects, tools, or controls. The Member frequently is required to reach with hands and arms and talk or hear. Specific vision abilities required by this job include close vision and peripheral vision.
The Member must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds, and occasionally lift and/or move up to 50 pounds, and must have the ability to push, pull, reach, bend, twist, stoop, stack, crouch, kneel and balance when performing job duties in varying work areas such as confined spaces.

Nice To Haves

Experience with opening 3,000-plus room property is preferred
Experience in creating and maintaining training materials for Housekeeping and related areas of a luxury resort
Knowledge of Forbes Travel Guide training is preferred
Bilingual English and Spanish language proficiency is a plus
Knowledge of pertinent labor laws and regulations related to OSHA is preferred

Responsibilities

Assist the Executive Director and Assistant Director with interviewing, hiring, training, motivating, evaluating, and managing Housekeeping Members to achieve departmental objectives
Work in conjunction with the Director and Assistant Director to promote a culture of continuous improvement by researching and evaluating potential changes to training, equipment, and standard operating procedures on a regular basis
Perform room and Member inspections to ensure consistent luxury quality standards are being met and maintained
Ensure the availability of materials and equipment
Evaluate the performance of direct reports as it relates to coaching and development as well as labor and productivity standards
Address disciplinary and performance issues in an objective and professional manner, partnering with our People team (Human Resources) as appropriate
Effectively communicate the flow of information and directives throughout the department and property
Establish workloads, assign various tasks, and review and analyze results/performance
Provide exceptional service to guests and Members that differentiates us from the competition
Maintain a working knowledge of the property and hotel services, and creates positive guest and Member interactions through prompt, accurate, and professional communication
Temporary or permanent duties and responsibilities may be added to or modified as deemed necessary