Housekeeping Manager

The Greystone Inn • Lake Toxaway, NC

7d

About The Position

Resting on the shores of Lake Toxaway, nestled in the lush embrace of the North Carolina mountains, you’ll find The Greystone. We are a personal hotel where our guests enjoy nostalgic pleasures, gracious hospitality and quiet beauty. Our point of difference is our ability to personalize a guest’s experience and we recognize that our team is our most valuable resource to accomplish this. Our continued success in providing the highest quality of accommodations, food, beverages and service to our guests depends on having quality people who truly enjoy the art of hospitality. We are looking for dynamic people who are excited to join the team and ready to jump into any situation to give a helping hand. If you’re someone who is positive, adaptable and has a genuine interest in the well-being of others around you, we invite you to join our team at The Greystone. The position: Housekeeping is the heart of our hotel. You provide a clean, comfortable, and safe environment at the highest standard for our guests at The Greystone Inn. Our guests feel relaxed and happy, all because of you! Cleanliness is your priority, and you have a passion for making sure that everything is well-arranged for our guest’s cozy “home away from home”. You like to stay busy, working in a team environment where we all help each other create exceptional experiences for our guests.

Responsibilities

• Responsible for the entire operation of the Housekeeping and Laundry department and the delegation of duties.
• Provide strong leadership and is readily accessible to staff. Support a highly motivated and trained staff that continually strives for excellence in service and cleanliness.
• Respond to and follow through on guest requests, concerns and problems.
• Maintain or exceed standards of cleanliness and a consistently positive guest experience as documented by the The Greystone Standards
• Manage the interviewing, scheduling, training, development, empowerment, coaching of staff.
• Conduct performance and salary reviews and recommend discipline and termination of staff when necessary.
• Prepare staff work schedules bases on present and anticipated occupancy levels. Consistently monitor and control all labor cost, achieving targeted payroll and productivity.
• Coordinated with the outside laundry cleaning company to ensure that guest room linen / terry are correctly processed and returned in a timely manner.
• Monitor the administrative functions of the office to ensure accurate record keeping throughout the department. Maintaining inventories of amenities, chemicals and other supplies to ensure items are in stock and reordered in a timely manner.
• Supervised and conduct daily detailed inspection of guest rooms, public areas, Back of the House.
• Refer and follow up on maintenance issues with Engineering to protect hotel assets, ensuring a safe, accident free environment for guests and employees.
• Perform other functions as required and directed.

Benefits

• We are committed to taking care of you as our employee by providing opportunities to learn and grow with us, a fun-loving and welcoming environment, and appreciation for your hard work.
• If you enjoy helping others, working as a team, and building your experience in a booming hospitality industry, please consider joining us!
• The Greystone is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture.
• The Greystone does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed