Housekeeping Manager- Housekeeping
About The Position
POSITION PURPOSE: Provide organization, instruction and guidance to members of the Housekeeping staff. Ensure completion of daily objectives while maintaining Five Star Service standards of cleanliness and guest satisfaction. EXAMPLES OF DUTIES ESSENTIAL FUNCTIONS: Average Percent of Time 45% Distribute/delegate room and cleaning assignments to Housekeeping team members. 25% Interview, select and train Housekeeping team members in proper work procedures and techniques. 15% Supervise and monitor work performance of team members by conducting room inspections. Provide coaching and counseling of team members and conduct performance reviews when needed. 10% Plan and conduct staff meetings to ensure open communication amongst team members. Attend various operational related meetings to obtain and disseminate pertinent information. SUPPORTIVE FUNCTIONS In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the company. Participate in Lobby Greeter and Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems. Assist room attendants and house persons in securing all supplies and tools necessary for the completion of daily tasks. Monitor proper use and compliance with hazardous chemicals and the Hazcom program. Expedite all requests by guests. Other duties as requested.
Requirements
- Knowledge of basic sanitation requirements/controls and applications of relevant chemicals.
- Basic mathematical skills to prepare moderately complex calculations for financial reporting.
- Supervisory skills.
- Ability to deal effectively with Associates, vendors, contractors, etc.
- Ability to coordinate and cooperate with other departments regarding Housekeeping services and activities.
- Ability to access and accurately input information using a moderately complex computer system.
- Ability to exercise independent judgment.
- Ability to communicate effectively and pleasantly in English with guests and staff as is necessary to effectively run the department and service customer needs.
- Ability to read and write basic English in order to complete necessary reports and understand instructions/information.
- Ability to organize and prioritize work in order to meet deadlines.
- High School graduate or equivalent required.
- At least 3 years’ experience in supervisory/management position in hotel Housekeeping.
Nice To Haves
- College degree preferred with emphasis in Hospitality.
- Forbes rated hotel experience desirable.
- Additional language ability is strongly preferred.
Responsibilities
- Distribute/delegate room and cleaning assignments to Housekeeping team members.
- Interview, select and train Housekeeping team members in proper work procedures and techniques.
- Supervise and monitor work performance of team members by conducting room inspections.
- Provide coaching and counseling of team members and conduct performance reviews when needed.
- Plan and conduct staff meetings to ensure open communication amongst team members.
- Attend various operational related meetings to obtain and disseminate pertinent information.
- Participate in Lobby Greeter and Manager on Duty Program requiring weekend stay over, constant monitoring throughout the hotel and troubleshooting problems.
- Assist room attendants and house persons in securing all supplies and tools necessary for the completion of daily tasks.
- Monitor proper use and compliance with hazardous chemicals and the Hazcom program.
- Expedite all requests by guests.
- Other duties as requested.
Benefits
- At Trump International Hotel and Tower Chicago, we offer a range of employment benefits for this Full-Time position, subject to any applicable eligibility, enrollment and/or benefit plan requirements. An overview of the benefits offered can be found on the Hotel's Career Center webpage here: Click Here [https://workforcenow.adp.com/mascsr/default/mdf/recruitment/recruitment.html?cid=d917a9d1-d2e8-48a9-bb0b-cdf2e4f0d03c&ccId=19000101_000001&type=JS&lang=en_US&selectedMenuKey=CareerCenter].
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
Number of Employees
251-500 employees
