Executive Housekeeper Hotel LBI

Gulph Creek Hotels•Ship Bottom, NJ

8d•Onsite

About The Position

The Executive Housekeeper is responsible for maintaining the cleanliness and overall appearance of the hotel, ensuring guest satisfaction and maximizing revenue. This role involves supervising housekeeping staff, managing daily tasks, inspecting rooms, and implementing cleaning programs. The position also requires maintaining inventory, ordering supplies, and ensuring compliance with safety and sanitation standards. The Executive Housekeeper plays a key role in creating a positive work environment and ensuring efficient hotel operations.

Requirements

High school diploma or GED required.
Must have at least 2 years of experience in a supervisory capacity.
Must be a team leader and a team player.
Ability to read and speak English.
Ability to comprehend simple instructions, short correspondence, and memos.

Responsibilities

Maintain guest service as the driving philosophy of the operation.
Personally demonstrate a commitment to guest service in responding promptly to guests’ needs.
Ensure that all guest rooms, public areas and back of the house work areas meet the established standards of cleanliness to assure guest satisfaction and maximize revenue.
Supervise, train, support, and monitor room attendants, turndown attendants, and housemen.
Ensure that housekeeping services are completed in a first-class manner.
Provide guests with professional, efficient, prompt and courteous service.
Assign daily tasks to the housekeeping staff.
Inspect and ensure all rooms have been assigned and serviced each day.
Coach employees as required.
Responsible for clear and effective communication between housekeeping and other departments.
Fill in for staff where necessary.
Order supplies.
Report all work orders to engineering/maintenance for any and all problems needing repairs.
Focus on GSTS (Special Emphasis on Priority and VIP guests).
Create a courteous friendly, professional, work environment through open line of communication.
Ensure compliance with safety and sanitation standards.
Inspect and maintain hotel rooms daily.
Maintain a regular deep cleaning program, a monthly planner consisting of a project a day.
Oversee floor/carpet care.
Oversee flipping of mattresses (Keeping records/check lists).
Maintain a monthly linen inventory.
Conduct weekly supply inventory and order as needed.
Approach all encounters with guests and employees in a friendly, service-oriented manner.
Maintain regular attendance in compliance with Gulph Creek Standards, as required by scheduling.
Maintain high standards of personal appearance and grooming, including wearing the proper uniform and nametag when working.
Comply at all times with the Gulph Creek standards and regulations to encourage safe and efficient hotel operations.
Maintain an overall clean and safe hotel for guests and employees, establishing and maintaining quality control.
Utilize the proper equipment and supplies for the efficient and economical operation of the hotel.
Assist the Assistant General Manager in managing staff and achieving company goals and objectives.