Executive Housekeeper

Hotel Indigo Nashville•Nashville, TN

just now•$76,500•Onsite

About The Position

Join the Team at Hotel Indigo Nashville @ the Countrypolitan! Hotel Indigo Nashville @ the Countrypolitan in Printers Alley is seeking an Executive Housekeeper to lead our housekeeping team as we launch our newly renovated boutique hotel. About Us: Hotel Indigo Nashville @ the Countrypolitan is more than just a hotel; it's an experience. We focus on connecting our guests with exceptional experiences in a cool and vibrant atmosphere. Our culture is people-focused, data-driven, and accountable to our guests and clients. Summary: The Executive Housekeeper will supervise and coordinate the activities of room attendants, house attendants, public area cleaners, and floor supervisors. They are responsible for managing and directing the day-to-day operations of all housekeeping and laundry functions. The executive Housekeeper participates in and enforces quality assurance for the Housekeeping Department.

Requirements

2- or 4-year college degree in Hospitality Management or a related field
2+ years’ experience in housekeeping or rooms or Retail Management.
Supervisory experience in hospitality and hotels
Detail-oriented
Ability and experience leading and training a team

Responsibilities

Supervise and coordinate the activities of room attendants, house attendants, public area cleaners, and floor supervisors.
Manage and direct the day-to-day operations of all housekeeping and laundry functions.
Participate in and enforce quality assurance for the Housekeeping Department.
Obtain a list of vacant rooms to be cleaned immediately and a list of prospective checkouts or discharges to prepare work assignments for staff.
Assign team members their duties and inspect their work for quality assurance.
Prepare and distribute the room assignment sheet and floor keys.
Maintain clear and efficient communication and coordination with the front office and other departments of the hotel.
Schedule the cleaning of room carpets, upholstery, and draperies as needed, along with deep cleaning projects and window cleanings.
Schedule cleaning for lobby area, public restrooms, telephone areas, hallways, entrances, and elevators.
Schedule periodic major cleaning projects including carpet shampooing, walls and baseboards, and elevator doors and tracks.
Schedule cleaning of all meeting rooms after a completed function.
Complete the inventory for cleaning supplies and linen.
Investigate concerns regarding housekeeping service and equipment and take corrective action.
Lead the housekeeping team in training, coaching, counseling, and enforce the hotel's standard operating procedures.
Ensure guest rooms are properly secured and that proper key control procedures are utilized by the housekeeping staff.
Advise desk clerk of rooms ready for occupancy.
Reward employees who use their empowerment to meet or exceed guest expectations.
Print all housekeeping-related reports and traces from the Property Management System.
Assist in controlling expenses by the housekeeping department.
Confirm all housekeeping staff members have arrived or find substitutes for absent employees.