Executive Housekeeper | State College Fairfield Inn

SHANER•State College, PA

1d•Onsite

About The Position

Shaner Hotel Group has an immediate opportunity for an Executive Housekeeper at our Fairfield Inn & Suites, located in State College, PA. This role is responsible for ensuring compliance with and completion of all daily operational procedures by the Housekeeping Department, maintaining a high quality of services offered to guests through the management of the functional areas of the housekeeping department, and maintaining established standards and procedures of Shaner and/or franchise. The Executive Housekeeper will direct, implement, and maintain a strong service and management philosophy which serves as a guide to respective staff. This position also involves managing all aspects of employee performance to ensure productivity and a quality work environment, maintaining the Housekeeping Department's annual budget, and performing housekeeping, laundry, and houseperson functions whenever necessary.

Requirements

Minimum 1-3 years of housekeeping management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

Nice To Haves

High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.

Responsibilities

Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.