Executive Housekeeper

New Castle Hotel•Lake Placid, NY

46d•Onsite

About The Position

The Executive Housekeeper leads the housekeeping team, responsible for exceptional housekeeping services in public areas and guestrooms. This role ensures guests are cared for by a well-trained, motivated, and engaged staff. The Executive Housekeeper acts as a Business Manager, overseeing all aspects of the Housekeeping Department to ensure quality guest satisfaction, high employee engagement, and operational efficiency. They create an atmosphere where a diverse team can thrive. As a Leader, they ensure the safe and smooth operation of the laundry and guest areas, establishing and training staff on policies and procedures that meet and exceed brand requirements for impeccable service and a true understanding of "clean." They are also a Financial Guru, involved in the budget process, monitoring daily occupancy for appropriate staff scheduling, managing expenses, and maximizing profits. Additionally, they serve as the Manager on Duty when required and are willing to assist their team with tasks during short staffing.

Requirements

At least five years of progressive experience in a hotel or related field.
At least two years of experience in Housekeeping.
Prior supervisory experience is required.
Must know how to effectively use computers and computer software.
Must know how to use the various pieces of equipment/tools used in housekeeping.
Ability to perform medium work – exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
Ability to stand for long periods of time and walk long distances.
Ability to kneel, bend, stretch, twist or reach with your body and arms.
Ability to work under variable temperatures and noise levels.
Must be able to move quickly and agilely if a situation requiring quick assistance arises.
Must possess excellent communication skills.
Fluency in reading, writing and speaking English required.

Nice To Haves

A high school diploma and relevant college course work preferred.

Responsibilities

Oversee all aspects of the Housekeeping Department to ensure quality guest satisfaction, high employee engagement, and operational efficiency.
Create an atmosphere where a diverse team of people are engaged and thrive.
Ensure the safe and smooth operation of the laundry and guest areas.
Establish policies and procedures that meet and exceed brand requirements.
Train staff to offer impeccable service and understand the meaning of "clean."
Be involved in the budget process.
Keep a pulse on daily occupancy to schedule staff appropriately.
Manage expenses and maximize profits.
Take charge of the property when required as Manager on Duty.
Pitch in and help the team with whatever needs doing when short staffed.
Multi-task effectively.