Executive Housekeeper

MCR • Chattanooga, TN

8d • $42,000 - $48,000 • Onsite

About The Position

The Executive Housekeeper is responsible for the overall cleanliness and friendly service of the entire Hotel, including all guest rooms, public areas, facilities, storage rooms, and guest and house laundry. This role involves overseeing the housekeeping team, managing schedules, ensuring spotless cleanliness, maintaining product consistency and quality, and fostering teamwork.

Key responsibilities include conducting daily stand-up meetings with the team, assigning and reviewing checklists, training and holding team members accountable for cleaning standards, managing room assignments, inspecting rooms, and ensuring rooms are correctly updated in the Property Management System (PMS). The Executive Housekeeper also balances and clears nightly room status reports, maintains the organization and cleanliness of storage areas, submits maintenance requests, manages supply inventory, oversees lost and found procedures, and ensures compliance with chemical safety standards (OSHA).

This role requires a strong understanding of hospitality standards, excellent communication and leadership skills, and the ability to work effectively under pressure. The Executive Housekeeper plays a crucial role in achieving the company's standards of "Happy Guests" and "Spotless Cleanliness."

Requirements

• Experience in a hospitality, service, consumer-facing franchise or related field preferred.
• Supervisory experience preferred.
• Can-Do Attitude: Must have a positive attitude and willingness to learn.
• Ability to Follow Guidelines: Must be able to understand and follow established guidelines and procedures.
• Handle Pace and Pressure: Must work well in stressful, high-pressure situations.
• Listening, Conflict Resolution: Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
• Communication Skills: Must be able to convey information and ideas clearly.
• Hospitality and Guest Service: Must have a desire to serve all guests.
• Age Requirement: Must be 18 years of age or older to perform this job.
• Schedule and Travel: Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
• Clock-in/Out: Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
• Breaks: Clock in/out for breaks at the designated time on your schedule.
• Call Outs: Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Nice To Haves

• Experience in a hospitality, service, consumer-facing franchise or related field
• Supervisory experience

Responsibilities

• Oversee Housekeeping Team: Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day. Every deficiency should be rectified, and team members should be trained and held accountable for meeting criteria for cleaning, per the checklist, daily.
• Schedule Management: Complete the room assignments for all housekeepers each day, confirm all rooms are cleaned, inspected and marked correctly in the PMS (Property Management System) and available for sale.
• Status Reports: Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper.
• Storage Rooms: Maintaining the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.
• Maintenance Requests: Monitor work orders and submit to Engineering department according to procedures.
• Supply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
• Inventory: Conduct monthly and quarterly housekeeping inventories on a timely basis.
• Lost and Found: Maintain and monitor "Lost and Found" procedures and policies according to standards.
• Assign supervisor duties, via approved checklist, each day and verify all items have been completed and checked for quality.
• Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
• Complete Daily Objectives: Opening the department, assigning, and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department.

Benefits

• Hotel Discounts
• Weekly Pay
• Paid Time Off
• Retirement Options
• Referral bonuses
• Career advancement & upward mobility
• Health, Dental, Vision Insurance- available after 30 days of employment for full-time team members

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: No Education Listed