Executive Housekeeper - New Hotel

RESIDENCE INN - WINSTON SALEM HANES MALL•Winston-Salem, NC

2d•Onsite

About The Position

LBA Hospitality is hiring for the upcoming Homewood Suites Winston Salem set to open this winter! This leadership position oversees housekeeping and laundry operations, ensuring all areas meet cleanliness, safety, and brand standards. The role involves managing staff, labor, supplies, and departmental costs effectively.

Requirements

3+ years of housekeeping experience in hotels, lodging, hospitals, housing, or care facilities.
1+ year supervising at least three associates.
High school diploma or equivalent.
Strong leadership, organization, communication, and guest-service skills.
Basic computer skills; ability to learn systems such as Quore and Hotel Effectiveness.
Must meet company security clearance requirements.
Ability to push/pull up to 60 lbs. and lift/carry up to 30 lbs.
Ability to stand/walk for extended periods, bend, reach, crawl, and kneel.
Flexible availability, including weekends.
Periodic overnight travel may be required.

Responsibilities

Lead, schedule, train, coach, and supervise housekeeping and laundry associates.
Assist with interviewing, hiring, performance management, and associate development.
Inspect guest rooms, public areas, back-of-house areas, and grounds for cleanliness and brand standards.
Manage labor and scheduling within established budgets.
Maintain inventory, order supplies, process invoices, and ensure equipment is operational.
Oversee room key controls, safety procedures, and guest privacy requirements.
Conduct department meetings and ongoing brand and vendor training.
Coordinate with Maintenance to ensure repairs are completed promptly.
Maintain required payroll, inventory, training, and operational documentation.
Respond professionally to guest concerns and requests.
Perform other duties as assigned.