Executive Housekeeper

Buffalo Lodging Associates, LLC•Solon, OH

34d•Onsite

About The Position

Buffalo Lodging Associates, a hotel management company based out of Canton, MA has put an emphasis on true hospitality since being founded in 1996. While building an extensive portfolio of 50 hotels, we’ve partnered with the most respected hotel brands in the business including Marriott International, Hilton Worldwide, InterContinental Hotels Group, and Choice Hotel International Hotels. The core and heart of our company lies within our dedicated associates, for we wouldn’t be an award-winning company without each and every one of them. The hotel is one of the 50 hotel properties owned and managed by the award-winning hotel management company, Buffalo Lodging Associates. This position is responsible for the operation and management of the housekeeping and laundry departments to ensure maximum service quality. Responsible for the overall cleanliness of the hotel including rooms and public areas.

Requirements

High School diploma or equivalent
three years experience in housekeeping function in a hotel or similar industry
two years in a supervisory capacity
Computer knowledge including intranet, Property management system.
Must have valid drivers license, and acceptable driving history subject to company approval.

Responsibilities

Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections. Inspect rooms and public areas for cleanliness and preventative maintenance upkeep on a daily basis.
Develop and maintain housekeeping department programs to ensure that the quality criteria are met including deep cleaning, special projects, and preventative maintenance.
Able to deal with frequent changes, delays, or unexpected events, changing approach or method to best fit a situation.
Delegates work assignments, sets expectations and monitors delegated activities. Asks for and offers help when needed.
Prepares for 24/7 business schedule – observes hotel occupancy and create schedules for housekeeping team accordingly. Ready to be onsite due to hotel demands, during weekdays, weekdays, holidays, evenings, and weekends.
Foster a positive, cooperative work environment between staff and management.
Supervises employees in housekeeping department. Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws.
Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.