Executive Housekeeper

HRI Hospitality•Nashville, TN

9d•Onsite

About The Position

The Executive Housekeeper oversees all housekeeping operations to ensure the highest levels of cleanliness, organization, safety, and guest satisfaction. This role manages staffing, training, and productivity; maintains supply and linen inventories; ensures compliance with brand and company standards; and partners with other hotel departments to deliver an exceptional guest experience.

Requirements

High school diploma or equivalent required.
Minimum 3–5 years of housekeeping experience in a hotel or resort environment.
Minimum 2 years in a supervisory or management role required.
Strong leadership and team development skills.
Excellent communication and interpersonal abilities.
Exceptional organizational and time management skills.
Knowledge of cleaning procedures, chemical handling, and OSHA safety standards.
Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
Ability to analyze productivity, manage labor costs, and control inventory levels.
Flexibility to work varying schedules, including weekends and holidays.

Nice To Haves

Associate or bachelor’s degree in Hospitality Management or related field preferred.
Experience with property management or housekeeping systems (OnQ, Opera, HotSOS, or similar) preferred.

Responsibilities

Direct and oversee daily housekeeping operations, ensuring guest rooms and public spaces meet brand cleanliness standards.
Manage hiring, training, scheduling, and performance evaluations for housekeeping staff.
Conduct regular room and public area inspections for quality assurance.
Maintain inventory of linens, supplies, and equipment; oversee ordering and cost control.
Monitor departmental labor, productivity, and budget adherence.
Collaborate with Laundry, Front Office and Maintenance to ensure efficient room readiness.
Respond promptly to guest concerns and service requests and resolve issues professionally.
Ensure compliance with company policies, brand standards, and safety regulations.
Implement and maintain housekeeping procedures, checklists, and operational standards.
Participate in management meetings and provide operational reporting as required.
Perform additional duties as assigned by management.