Executive Housekeeper

Little Creek Casino Resort•Shelton, WA

5d•Onsite

About The Position

The Hotel Executive Housekeeper is responsible for the overall coordination, management, and direction of the Hotel Housekeeping Department, including laundry operations and public areas, for a six-story, 200-room hotel property. The successful candidate ensures a strong focus on guest satisfaction throughout the property and leads an exceptional housekeeping team that delivers a consistently well-maintained facility and superior room quality. Success in this role is demonstrated through effective budgeting, scheduling, cost control, associate training, and team building, along with a personal commitment to maintaining high cleanliness standards that exceed guest expectations. This position leads by example and promotes a culture of accountability, teamwork, safety, and exceptional guest service.

Requirements

High School Diploma or GED required.
A minimum of four (4) years of housekeeping supervisory or management experience is required.
Must know correct business English, including grammar, spelling, punctuation, and vocabulary.
Ability to read and comprehend instructions, correspondence, and memos.
Ability to write clear correspondence.
Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization.
Ability to perform basic arithmetic, including addition, subtraction, multiplication, and division, and to manage departmental budgets and operational metrics.
Ability to apply common-sense understanding to carry out instructions furnished in written, oral, or diagram form, and to address complex situations involving multiple variables in both structured and dynamic environments.
Business-level computer literacy and proficiency with standard office software.
Strong attention to detail and a commitment to maintaining elite cleanliness standards.
Class III Gaming License issued by the Squaxin Island Gaming Commission
Requires a valid Washington State Driver’s License
Regularly required to stand, walk, and use hands to finger, handle, or feel.
Frequently required to reach with hands and arms and talk or hear.
Must regularly lift and/or move up to 50 pounds.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Nice To Haves

Bachelor's degree from a four-year college or university, or an equivalent combination of education and experience is preferred.
Experience within the casino and hospitality industry is a plus.
Fluency in Spanish is highly beneficial.
Deep knowledge of the overall property, gaming offerings, and resort locations to optimize guest interactions.

Responsibilities

Accountable for the overall cleanliness, maintenance, and room quality of the hotel, guest rooms, and public areas.
Create, implement, and oversee a comprehensive, detail-oriented cleaning and inspection program for all guest rooms, public restrooms, lobby, storage areas, and amenities.
Prepare, manage, and execute work schedules for all housekeeping and laundry personnel to optimize service and productivity.
Understand, oversee, and manage the department budget, maintaining strict cost controls and establishing effective par levels for supplies, linens, and equipment.
Schedule, prioritize, and respond to cleaning requests and special requests from VIPs, repeat guests, and groups in a timely manner.
Work closely and collaboratively with Front Desk personnel, the Facilities department, and external vendors to assure proper pricing, delivery, maintenance, and operational alignment.
Maintain and manage departmental time, attendance, and payroll data accurately.
Coordinate deep cleaning projects, general maintenance tasks, and personally assist housekeeping staff during rush periods or high-occupancy cycles.
Recruit, select, train, coach, counsel, recognize, and re-train direct reports and departmental associates, reinforcing excellence in hospitality operations and guest service.
Ensure all departmental associates are properly certified, verified, and trained in their respective positions, keeping all training materials up to date.
Provide associates with regular recognition, ongoing constructive feedback, and corrective actions or disciplinary measures as appropriate.
Conduct comprehensive departmental meetings and pre-shift briefings to review procedures, daily activities, and events that warrant special handling.
Assure that all organizational safety policies, security procedures, and chemical-handling regulations are strictly and consistently followed.
Exhibit passion for the hospitality and gaming experience of guests, taking personal responsibility for delivering an exceptional guest experience across the entire property.
Identify opportunities to improve workflows, process efficiencies, and work smarter based on guest feedback and operational observations.
Monitor inventory levels and ensure proper usage, storage, and ordering of housekeeping supplies, chemicals, linens, and equipment.
Conduct routine inspections of guest rooms and public areas to ensure cleanliness, safety, maintenance standards, and brand presentation expectations are consistently achieved.
Maintain effective communication with all hotel departments to ensure seamless operations and elevated guest experience.
Responsible for internal control and compact compliance regarding operations and ensure compliance with regulation of the Tribal Gaming Commission.