Executive Housekeeper | State College Holiday Inn

SHANER•State College, PA

2d•Onsite

About The Position

Shaner Hotels has an amazing opportunity at our newest hotel in State College, PA! The Holiday Inn by IHG is a full-service Holiday Inn serviced with a restaurant and bar for our guests. Located just minutes away from Happy Valley Casino, as well as the beautiful campus of Penn State University, your hospitality career can get off to a roaring start with the award-winning Shaner Hotel Group. We offer competitive pay, amazing benefits, and advancement opportunities within Shaner's portfolio. Start your career with Shaner Hotels, and see where you can go from here.

Requirements

Minimum 1-3 years of housekeeping management experience in the hospitality industry.
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Knowledge of proper cleaning techniques, chemical handling, requirements, and use of equipment.

Nice To Haves

High school graduate or equivalent, some college preferred.
Bilingual English/Spanish a plus.

Responsibilities

Ensures compliance with and completion of all daily operational procedures by the Housekeeping Department.
Maintain complete knowledge of and comply with all Shaner Hotels, franchise, and hotel/departmental policies and procedures, ensuring that housekeeping team is informed as well.
Handle guest complaints ensuring guest satisfaction.
Hire, train and develop team members and ensure all required training is complete according to standards.
Review the daily business levels, anticipate critical situations, and plan effective solutions to best expedite these situations.
Prepare weekly work schedules in accordance with staffing guidelines and labor forecasts. Adjust schedules throughout the week to meet the business demands.
Ensure all end of month reports are completed to standard.
Assist staff with their job functions to ensure optimum service to guests.
Monitor and maintain cleanliness, sanitation, and organization of assigned areas.
Manages all aspects of employee performance to ensure productivity and a quality work environment.
Maintains Housekeeping Department’s annual budget.
Performs housekeeping, laundry, and houseperson functions whenever necessary.
Other duties as assigned.
Maintains a high quality of services offered to guests through the management of the functional areas of the housekeeping department and maintain established standards and procedures of Shaner and/or franchise.
Direct, implement and maintain a strong service and management philosophy which serves as a guide to respective staff.