Executive Housekeeper

MCR Hotels•Atlanta, GA

1d•Onsite

About The Position

The Executive Housekeeper is responsible for the overall cleanliness and friendly service of the entire Hotel, including all guest rooms, public areas, facilities, storage rooms, and guest and house laundry. This role ensures that the MCR standard of providing clean, friendly, well-organized, and safe hotels is met. Key responsibilities include overseeing the housekeeping team, managing schedules, maintaining storage areas, handling maintenance requests, managing supplies and inventory, overseeing lost and found procedures, and ensuring chemical safety compliance. The Executive Housekeeper also completes daily departmental objectives such as opening the department, assigning tasks, inspecting rooms, and closing the department.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Supervisory experience preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older to perform this job.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.

Responsibilities

Oversee Housekeeping Team: Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day. Every deficiency should be rectified, and team members should be trained and held accountable for meeting criteria for cleaning, per the checklist, daily.
Schedule Management: Complete the room assignments for all housekeepers each day, confirm all rooms are cleaned, inspected and marked correctly in the PMS (Property Management System) and available for sale.
Status Reports: Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper.
Storage Rooms: Maintaining the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets and main housekeeping laundry room.
Maintenance Requests: Monitor work orders and submit to Engineering department according to procedures.
Supply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
Inventory: Conduct monthly and quarterly housekeeping inventories on a timely basis.
Lost and Found: Maintain and monitor "Lost and Found" procedures and policies according to standards. Assign supervisor duties, via approved checklist, each day and verify all items have been completed and checked for quality.
Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
Complete Daily Objectives: Opening the department, assigning, and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department.