Dutch Wonderland Inn FT Hourly Executive Housekeeper

Splish Splash Water Park•Lancaster, PA

9d•Onsite

About The Position

The Executive Housekeeper will assist in the supervision of the housekeeping team members and various areas located in the Dutch Wonderland Inn. This position directly supports the Housekeeping Director of Lodging by ensuring efficient operation of the department which provides a positive guest experience.

Requirements

Minimum of 6 months of housekeeping experience is required.
Ability to read, write, and speak fluent English
Must be at least 18 years of age to comply with PA Child Labor Laws
Ability to work flexible schedule, including evenings, weekends, and holidays
Must have reliable transportation to and from your scheduled shift
Ability to comply with all uniform policies
Must possess exceptional customer service skills, with an ability to resolve questions, problems, issues, and concerns in a positive and professional manner
Must possess a strong attention to detail, to quickly notice objects and areas around the property that require attention
Ability to follow direction, multi-task, and work as part of a team as well as independently
Ability to stand, walk, and remain on feet for majority of the workday
Ability to frequently stoop, twist, kneel, bend, squat, or reach above shoulders
Ability to carry, push, pull, lift, and hold objects weighing 50 pounds or more
Ability to withstand heat and humidity in certain areas of the hotel
Ability to consistently use hands to grasp, control, move objects/tools
Ability to tolerate prolonged exposure to dust, dirt, and cleaning chemicals

Nice To Haves

Minimum of 6 months of previous supervisory experience would be a plus
Spanish or other bilingual language skills are a plus.

Responsibilities

Supervise the daily operations of the Housekeeping team and any other assigned departments
Lead by example, attitude, and as a representation of Dutch Wonderland's core values
Act as an approachable mentor and coach to all assigned team members
Ensure compliance with company and industry best practices, policies, and procedures to create a safe and productive environment for colleagues and guests
Become knowledgeable of performing the essential duties of all assigned housekeeping positions and backfill these positions when needed
Participate in all aspects of supervision of assigned employees, including hiring, orientation, training, performance coaching, and discipline
Ensure that all required meal and other breaks are being given in accordance with PA law
Assist with team scheduling and timekeeping activities
Complete all daily tasks within the given timeframe based off the minutes per room average, which will be determined by the number of rooms to be cleaned each day
Provide exceptional guest service by treating all guests with courtesy and a smile
Respond to all guest requests by delivering any requested items in a timely manner
Ensure that all guestrooms are properly prepared for next guest arrivals, including (but not limited to) the following: Guestrooms and bathrooms are properly cleaned and disinfected, Bathroom and bed linens are replaced as dictated by brand standards, All beds are made as dictated by brand standards, All trash is removed and the room vacuumed, The bathroom is cleaned to brand standards, including tile, tub, walls, sink, and floor, All contents are removed from refrigerators, All tables and surfaces are wiped down and dust-free, All sofa beds are restored, All supplies are replaced or added
Stock carts with necessary linens and supplies; ensure that carts are organized as dictated by standards
Report room status and maintenance problems accurately and in a timely manner
Maintains cart and bumpers to avoid damage to walls and doors
Properly handle, label, stock and store chemicals and cleaning supplies
Protect guest belongings; turn in lost and found items immediately
Complete special projects as directed by manager
All other duties assigned by leadership