Executive Housekeeper

Vinings Galleria•Atlanta, GA

5d•Onsite

About The Position

The Executive Housekeeper is responsible for all aspects of the Back of the House operations, including hiring and terminating employees, coaching, counseling, and training staff. This role ensures the cleanliness of the hotel, manages the laundry operations, and maintains adequate stock levels. The Executive Housekeeper also assigns rooms, inspects rooms, and cleans rooms as needed. Additionally, they address guest inquiries and ensure that all rooms are fully-stocked, clean, and inviting at all times, ultimately aiming to provide a pleasant and comfortable experience for guests.

Requirements

Flexibility to work in shifts and report for scheduled shifts
Ability to work with little or no supervision while meeting high-performance standards
Excellent organization skills
Ability to follow instructions

Nice To Haves

High School Diploma
Work experience as a Room Attendant and Housekeeping Supervisor
Experience with hotel cleaning standards and products

Responsibilities

Assign housekeeping boards in morning
Inspect rooms for cleanliness, any maintenance issues, and adherence to brand standards
Hire new employees for Back of House (BOH) except maintenance team (unless directed by GM)
Train employees on hotel cleaning standards, laundry standards and BOH procedures
Keep hotel stocked with supplies and keep a list of inventories on hand
Ensure employees have uniforms, including nametags, and wear them daily
Maintain labor standards given by the GM
Address guest concerns and ensure that the minimum expected scores on Medallia/Brand QA are met and exceeded whenever possible
Change bed linen and make beds
Remove/Restock used towels
Vacuum carpets plus sweep and mop floors
Assist with Laundry duties as needed
Dust furniture and fixtures
Replenish bath care products (e.g. soap and shampoo)
Restock beverages and beverage supplies
Clean public areas, like corridors and common areas as needed
Report any technical issues and maintenance needs in a timely manner utilizing QUORE
Address guests’ queries (e.g. on additional services)
Help guests retrieve lost items by inquiring with front desk for them and turn in all items with any possible received value to management
Ensure all assigned rooms are clean and fully restocked by the end of the shift
Follow hotel security guidelines
Participation in the mandatory MOD program that includes weekends and holidays