Executive Housekeeper

MCR Hotels•North Charleston, SC

13d•Onsite

About The Position

The Executive Housekeeper is responsible for the overall cleanliness and friendly service of the entire Hotel, including but not limited to, all guest rooms, public areas and facilities, storage rooms, guest and house laundry. This role ensures that the MCR standard of providing clean, friendly, well-organized, and safe hotels for guests is met.

Requirements

Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Supervisory experience preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving the concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.
Must be 18 years of age or older to perform this job.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays based upon the demands of the hotel.
Arrive and clock in on time for every shift worked and clock out at the scheduled shift ending time, unless otherwise directed by your immediate supervisor. Never work while off the clock.
Clock in/out for breaks at the designated time on your schedule.
Provide sufficient notice as directed by your supervisor when calling out for a scheduled shift.
Stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Inspect and visually observe details at close range (within a few feet) and from long range.

Responsibilities

Oversee Housekeeping Team: Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day. Rectify every deficiency and train team members to be held accountable for meeting criteria for cleaning, per the checklist, daily.
Schedule Management: Complete room assignments for all housekeepers each day, confirm all rooms are cleaned, inspected, and marked correctly in the PMS (Property Management System) and available for sale.
Status Reports: Balance and clear the room status nightly, comparing the PM Housekeeping Report with the computer's room status report and resolve all discrepancies in the absence of the Executive Housekeeper.
Storage Rooms: Maintain the organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets, and the main housekeeping laundry room.
Maintenance Requests: Monitor work orders and submit to the Engineering department according to procedures.
Supply Management: Maintain required stock of all housekeeping and laundry supplies by ordering all needed supplies and amenities on a monthly/quarterly basis.
Inventory: Conduct monthly and quarterly housekeeping inventories on a timely basis.
Lost and Found: Maintain and monitor "Lost and Found" procedures and policies according to standards. Assign supervisor duties, via approved checklist, each day and verify all items have been completed and checked for quality.
Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
Complete Daily Objectives: Opening the department, assigning and distributing housekeeper boards and keys, inspecting guest rooms, closing the housekeeping department.