Executive Housekeeper, KC Airport Marriott, Kansas City, Mo

Hotel Equities•Kansas City, MO

9d•$75,000 - $80,000•Onsite

About The Position

This position is responsible for the management, planning, and execution of the daily activities associated with the Housekeeping & Laundry Department. The role ensures that guestrooms, public spaces, exteriors, restaurants, bars, and all back-of-house areas are maintained to a high standard. The property is a 381-room hotel with an average occupancy of 75-80%, an average daily stayover of 15-20 rooms, and a budget of 30 MPOR. The hotel emphasizes a high standard for cleanliness and service scores and has a staff of 60-75 multinational employees.

Requirements

Comprehensive knowledge of facility management trades and practices with basic knowledge/understanding of laundry equipment; cleaning chemicals and compounds; proper methods of cleaning/maintaining linens, carpets, draperies, wood, marble, ceramic tile, vinyl tile, porcelain, and other hard surfaces on the job.
Ability to work under pressure and deal with stressful situations during busy periods.
Ability to access and accurately input information using a moderately complex computer system.
Basic mathematical skills and considerable skill in the use of a calculator to prepare moderately complex mathematical calculations without error.
Ability to listen effectively and to speak English clearly to communicate with customers and team members and prepare written complex reports.
Must have coordinating skills as pertains to determining time, place and sequence of operations or action.
Ability to analyze information and make effective judgments.
Ability to prioritize and organize work.
Ability to lift, bend, stoop, push or pull heavy loads, and stand for long periods of time.
Requires lifting bundles of linen weighing up to 50 lbs.
Ability to push and/or pull wheeled carts weighing up to 150 lbs.
Must exhibit positive interpersonal skills with focused attention to guest needs and varied business contacts.
Maintain physical stamina and proper mental attitude while dealing effectively with guests, management, team members, and outside contacts while working under pressure and meeting deadlines.
Perform all duties and responsibilities in a timely and efficient manner in accordance with established company policies and procedures.
OSHA laws require the use of Personal Protective Equipment (PPE) when performing work duties that have the potential of risk to your health or safety.
Normal routine involves no exposure to blood, body fluid or tissue, but exposure or potential for exposure may occur.
All team members must maintain a neat, clean and well-groomed appearance (specific standards available).
Strong leadership abilities, which are essential for managing and motivating the housekeeping team effectively.
Organizational skills are utilized daily to create and maintain cleaning schedules that ensure all areas are attended to promptly.
Attention to detail is critical in this role, as it ensures that all cleaning tasks meet the high standards expected in a professional environment.
Communication skills are also important, as the Executive Housekeeper must interact with staff and management to address any concerns or improvements needed.

Nice To Haves

Multi-Lingual a plus.
Knowledge of industry-specific cleaning protocols, can enhance the efficiency and effectiveness of the housekeeping operations.

Responsibilities

Plans, organizes, controls, and directs housekeeping services to ensure hotel rooms, hallways, meeting rooms, back-of-house, and other facilities are maintained in a clean, safe, orderly, and secure condition.
Establishes and maintains related timelines and priorities; evaluates and coordinates response to housekeeping needs and requests, ensuring activities comply with established standards, requirements, laws, codes, regulations, policies, and procedures.
Prepares the annual preliminary budget for housekeeping functions by analyzing and reviewing financial and budgetary data.
Oversees and participates in the preparation and maintenance of various records and reports related to personnel, daily housekeeping activities, inspections, inventory, and assigned functions.
Ensures that all departments comply with sanitation and safety standards for guests and team members.
Ensures that all supplies and equipment are inventoried, secured, and at appropriate par levels.
Coordinates acquisition and receiving of all housekeeping and private bar supplies and equipment.
Provides guidance for improvement as needed and implements necessary adjustments.
Monitors and manages the guest room Private Bar program and related offerings.
Uses communication devices such as a telephone, pager, or radio for functions like communicating with other departments and housekeeping staff within the hotel.
Communicates often with businesses outside the hotel to negotiate bids and service contracts with vendors.
Coordinates and prepares specifications for outside cleaning service contracts as required.
Oversees work orders to ensure that all repairs and maintenance requests are completed on a timely basis.
Maintains strict control over all keys, storage rooms, and other applicable security aspects of the facility.
Moves throughout the facility to monitor and take corrective action to ensure quality and service standards are consistently met.
Interacts with guests to obtain objective feedback regarding quality of service and experience.
Investigates and resolves applicable guest or staff member complaints or concerns in a timely manner.
Manages and secures all Lost & Found items for guests and team members via detailed tracking logs and storage program.
Ensures that all hotel team members maintain Fire, Life, and Safety compliance with all established policies and procedures as well as all local, state, and federal laws and regulations.
Ensures compliance with accident and loss prevention programs, SOPs, health and sanitation standards, and regulations to achieve a high level of cleanliness and guest satisfaction.
Maintains detailed recordkeeping in English for logs and inspection sheets.
Establishes and ensures the execution of the departmental preventive maintenance program for key pieces of equipment.
Reports major repairs and items which cannot be repaired to the General Manager for further action and if necessary, places a room out of order. Keeps immediate supervisor promptly and fully informed of all problems or unusual matters of significance.
Attends mandatory meetings including divisional meetings, department meetings, staff meetings, etc.
Participates in community public relations for the hotel.
In emergencies, performs in the capacity of any position supervised.
Participates in the Manager on Duty program.
Performs other duties and responsibilities as assigned or required.
Projects a favorable image of The Hotel Group and the hotel to the public at all times.