Executive Housekeeper

Buffalo Lodging•Solon, OH

33d•Onsite

About The Position

This position is responsible for the operation and management of the housekeeping and laundry departments to ensure maximum service quality. Responsible for the overall cleanliness of the hotel including rooms and public areas. Assists in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections. Inspect rooms and public areas for cleanliness and preventative maintenance upkeep on a daily basis. Develop and maintain housekeeping department programs to ensure that the quality criteria are met including deep cleaning, special projects, and preventative maintenance. Able to deal with frequent changes, delays, or unexpected events, changing approach or method to best fit a situation. Delegates work assignments, sets expectations and monitors delegated activities. Asks for and offers help when needed. Prepares for 24/7 business schedule – observes hotel occupancy and create schedules for housekeeping team accordingly. Ready to be onsite due to hotel demands, during weekdays, weekdays, holidays, evenings, and weekends. Foster a positive, cooperative work environment between staff and management. Supervises employees in housekeeping department. Carries out supervisory responsibilities in accordance with the organizations’ policies and applicable laws. Supervisory responsibilities include interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints and resolving problems.

Requirements

High School diploma or equivalent
Three years of experience in housekeeping function in a hotel or similar industry
Two years of experience in a supervisory capacity
Computer knowledge including intranet, Property management system
Valid driver's license
Acceptable driving history subject to company approval

Responsibilities

Operation and management of the housekeeping and laundry departments to ensure maximum service quality.
Ensuring the overall cleanliness of the hotel including rooms and public areas.
Assisting in achieving BLA minimum scoring standard on all Brand Quality Assurance inspections.
Inspecting rooms and public areas for cleanliness and preventative maintenance upkeep on a daily basis.
Developing and maintaining housekeeping department programs to ensure that quality criteria are met, including deep cleaning, special projects, and preventative maintenance.
Dealing with frequent changes, delays, or unexpected events, changing approach or method to best fit a situation.
Delegating work assignments, setting expectations, and monitoring delegated activities.
Asking for and offering help when needed.
Preparing for a 24/7 business schedule by observing hotel occupancy and creating schedules for the housekeeping team accordingly.
Being onsite due to hotel demands, during weekdays, holidays, evenings, and weekends.
Fostering a positive, cooperative work environment between staff and management.
Supervising employees in the housekeeping department.
Carrying out supervisory responsibilities in accordance with the organization’s policies and applicable laws, including interviewing, hiring, training employees, appraising performance, rewarding and disciplining employees; planning, assigning, directing work, addressing complaints, and resolving problems.