Executive Housekeeper

MCR Hotels•Rogers, AR

4d•Onsite

About The Position

The Executive Housekeeper is responsible for the overall cleanliness and friendly service of the entire Hotel, including, but not limited to, all guest rooms, public areas and facilities, storage rooms, and guest and house laundry. This role involves overseeing the housekeeping team, managing schedules, maintaining supplies, and ensuring adherence to cleanliness and safety standards.

Requirements

Must be 18 years of age or older.
Must be willing to work a varied schedule that may include evenings, nights, weekends, and holidays.
Must arrive and clock in on time for every shift and clock out at the scheduled shift ending time.
Must clock in/out for breaks at the designated time.
Must provide sufficient notice when calling out for a scheduled shift.
Must be able to stand or remain in a stationary position for long periods of time (3-4 hours at a time).
Must be able to type on and operate computers and other office machinery or devices, do 10-key operation and data entry, dial a telephone, manually manipulate objects, handles, tools, and/or controls.
Must be able to bend, stoop, crouch, lift and transport supplies of up to 25 pounds throughout the hotel, and move throughout the hotel and the rooms.
Must be able to inspect and visually observe details at close range and from long range.
Experience in a hospitality, service, consumer-facing franchise or related field preferred.
Supervisory experience preferred.
Must have a positive attitude and willingness to learn.
Must be able to understand and follow established guidelines and procedures.
Must work well in stressful, high-pressure situations.
Must be effective at listening to, understanding, clarifying, and resolving concerns and issues raised by co-workers and guests.
Must be able to convey information and ideas clearly.
Must have a desire to serve all guests.

Nice To Haves

Experience in a hospitality, service, consumer-facing franchise or related field.
Supervisory experience.

Responsibilities

Oversee Housekeeping Team: Complete daily stand-up with the team each day to review objectives and confirm checklists are assigned and prepared for the day. Rectify deficiencies and train team members on cleaning criteria.
Schedule Management: Assign daily room cleaning tasks for housekeepers, confirm rooms are cleaned, inspected, and marked correctly in the PMS, and available for sale.
Status Reports: Balance and clear the room status nightly, comparing reports and resolving discrepancies.
Storage Rooms: Maintain organization and cleanliness of all storage rooms, mechanical rooms, housekeeping closets, and the main housekeeping laundry room.
Maintenance Requests: Monitor work orders and submit them to the Engineering department.
Supply Management: Maintain required stock of housekeeping and laundry supplies by ordering needed items monthly/quarterly.
Inventory: Conduct monthly and quarterly housekeeping inventories.
Lost and Found: Maintain and monitor "Lost and Found" procedures and policies.
Assign supervisor duties daily and verify completion and quality checks.
Chemical Safety: Monitor proper use of and compliance with hazardous chemicals according to OSHA standards.
Complete Daily Objectives: Opening the department, assigning and distributing housekeeper boards and keys, inspecting guest rooms, and closing the housekeeping department.