Executive Housekeeper (Shipboard)

Four Seasons Hotels and Resorts•Miami, FL

13d•Onsite

About The Position

The primary responsibility of the Shipboard Executive Housekeeper is to ensure guest satisfaction by delivering world class in-suite service with the highest standards of cleanliness which consistently and effectively reflects the luxurious nature of FSY. Overall responsibility for the cleanliness, maintenance and guest service in all guest suites and the cleanliness of public areas and crew areas.

Requirements

Minimum of five years related experience as an Executive Housekeeper in luxury hotels and/or onboard cruise line.
Must have previous luxury sea going experience.
Familiar with basic shipboard operation.
Fluent in written and spoken English and in additional language(s).
Knowledge of general office practices, procedures and equipment.
Ability to prioritize tasks and work independently.
Strong organizational, interpersonal and communication skills.
Ability to interact with senior-level management and owner representatives.
Adherence to specific scheduled working hours yet being flexible to operational requirements.
Ability to interact professional in an international team.
Capable to perform assigned duties under pressure (time constraints) and in a constant changing environment.
Easily adapts to change.
Outgoing personality.
Open minded and flexible.
Well-groomed and neat in appearance.
Possess ability to lead and make decisions.
Good administrative skills.

Nice To Haves

Previous luxury cruise ship experience
Fluency in additional language(s)
Required computer skills
Proficient in MS Office (PowerPoint, Word, Excel and Outlook)
Knowledgeable in using onboard systems like Otalio, MXP.

Responsibilities

Maintain the highest standard of cleanliness in all guest suites, Officers and Crew cabins, and crew areas.
Maintain cleanliness of all indoor areas of the ship.
Responsible for the smooth operation of the ship laundry and linen room operation.
Ensure suites are ready to receive passengers prior to the start of each embarkation.
Ensure that daily inspection of guest suites and public spaces are carried out and that Company’s high standards of cleanliness and passenger service are maintained throughout the vessel.
Responsible for the distribution and proper storage of guest luggage and off loading at the end of the cruise.
Ensure that all staff are fully trained to the outlined company brand standards and sequence of service. To include operational procedures (SOP), general ship and up to date voyage / cruise information.
Supervise the Laundry operation to ensure that that all laundry activities are carried out efficiently and in accordance with company standard.
Maintain current inventories of all items required for the proper fulfillment of assigned duties within the Housekeeping department.
Ensure that all requisitions are closely monitored, and waste is minimized.
Ensure that all Housekeeping areas are properly staffed, equipped (up to required par levels) and set up; Maintain cleanliness and stocking of all pantries and lockers.
Report any maintenance issues.
Responsible to order replenishment stock of all items used in Housekeeping Dept.
Ensure monthly ship’s inventory of all uniforms, linen, and amenities are carried out.
Create Ship Inspection Report once a month from inspection with Senior Officers.
Supervise the Housekeeping Supervisor in a function to keep the flower and plants program well maintained throughout the vessel.
Ensure that the Housekeeping team follows departmental procedures and company guidelines to provide consistency of service.
Conduct regular inspections of suites, public areas, crew cabins and crew areas.
Train, supervise and apply corrective actions regarding Public Health programs within the department.
Ensure periodic deep cleaning for all areas.