Executive Housekeeper

Hilton Garden Inn Durham•Durham, NC

4h•Onsite

About The Position

This position is responsible for adding warmth and happiness to every guest experience through the safe and efficient operation of the housekeeping department, i.e. cleaning guest’s room and hotel areas ensuring high standards are met to achieve guest satisfaction.

Requirements

Possess knowledge of appropriate and safe selection and use of cleaning equipment and chemicals for a variety of purposes
Understands the operation of all guest room features i.e., HVAC units, thermostats, fireplace (where applicable, shower, windows, etc.
Experience as a room attendant
2 plus years of supervisory experience required
High school diploma and/or equivalent work experience

Nice To Haves

Management or previous supervisory experience preferred
Inventory management experience preferred
Bilingual in Spanish is a plus

Responsibilities

Recruit, train, supervise, and evaluate housekeeping staff, including room attendants, housekeeping supervisors, and laundry personnel.
Foster a positive work environment that promotes teamwork, professionalism, and excellence in customer service.
Develop and implement staff schedules to ensure adequate coverage and efficient operation of the housekeeping department.
Establish and maintain rigorous cleanliness and maintenance standards for guest rooms, public areas, and back-of-house areas.
Conduct regular inspections and audits to ensure compliance with established standards and address any deficiencies promptly.
Implement quality control measures to continuously improve guest satisfaction scores and uphold the reputation of our property.
Manage inventory levels of cleaning supplies, linens, and other housekeeping materials to ensure adequate stock while minimizing waste and controlling costs.
Develop and manage the housekeeping department budget, including labor costs, supplies, and equipment expenses.
Identify opportunities for cost-saving initiatives and efficiency improvements within the housekeeping operation.
Respond promptly and effectively to guest feedback and complaints related to housekeeping services, taking appropriate corrective action as necessary.
Collaborate with other departments, including front office, maintenance, and food and beverage, to ensure seamless coordination of guest services and satisfaction.
Implement training and development programs to enhance the skills and performance of housekeeping staff and promote a culture of service excellence.
Ensure compliance with health, safety, and environmental regulations, as well as company policies and procedures related to housekeeping operations.
Promote sustainable practices and initiatives to minimize the environmental impact of our housekeeping activities.
Maintain accurate records and documentation related to housekeeping activities, including occupancy rates, cleaning schedules, maintenance issues, and staff training.