Executive Housekeeper - Cambria Hotel Portland

Hotel•Portland, ME

About The Position

Cambria Hotel Portland, a Colwen Hotels property, is seeking an engaging, friendly, and detail-oriented Executive Housekeeper to lead the housekeeping team and uphold company and brand standards for cleanliness and guest service. The role is for a hands-on leader who works to improve guest satisfaction and develop associates. Colwen Hotels describes itself as a hospitality group built on hard work, character, and authenticity, with 49 hotels across 9 states and opportunities for career advancement as the company grows.

Requirements

At least 2 years of previous housekeeping or related experience; hotel experience preferred.
Strong people-leadership skills.
Excellent written and verbal communication skills.
Strong organization and multitasking abilities.
Proficiency in English.
Familiarity with common computer software programs.
Ability to learn new computer software programs and operate a property management system.
Willingness to work a rotating schedule, including weekends and holidays.

Nice To Haves

Specific brand experience preferred.
Bilingual ability is a plus.

Responsibilities

Manage day-to-day housekeeping operations and ensure associates meet Colwen Hotels and brand standards and business and guest expectations.
Recruit, interview, and hire housekeeping associates.
Develop departmental goals and objectives and prioritize, organize, and complete work.
Drive associate engagement and recognition initiatives.
Establish collaborative relationships with direct reports and team members, treating everyone with dignity and respect.
Manage ordering and inventory of housekeeping supplies and uniforms to maintain correct par levels.
Supervise staffing levels to meet guest-service, operational, and financial objectives and improve GSS scores.
Maintain cleanliness standards for rooms and public spaces.
Provide support to the Hotel General Manager.
Tour and inspect the property daily for cleanliness, safety and security, product quality, and service.
Train and support associates and ensure they perform to established company and brand standards.
Conduct new-hire orientation and onboarding.
Maintain key-control and lost-and-found procedures and ensure staff are trained in them.
Plan work schedules and room assignments while minimizing disruption to guests.
Perform technical and administrative duties, including writing and reviewing reports and monitoring department checkbooks.
Ensure compliance with federal and state labor laws.
Perform other duties as assigned.