Executive Housekeeper

Casino and•Shreveport, LA

18d•Onsite

About The Position

The Executive Housekeeper establishes and enforces standards and procedures for Housekeeping and Laundry Personnel. This role involves planning work schedules to ensure adequate service, inspecting and evaluating the physical condition of the hotel, and making recommendations for improvements. The Executive Housekeeper also inventories supplies and equipment, investigates alternative cleaning methods, and demonstrates a winning personality with refinement and character, displaying an outgoing personality using confidence and style. They perform all assigned tasks with enthusiasm, professionalism, and exceed customer expectations. This position allocates funds, authorizes expenditures, and assists in planning budgets for departments. They requisition supplies and equipment, inspect guest rooms and public areas for cleanliness and appearance, and accurately use proper telephone techniques and etiquette. The Executive Housekeeper provides guests with information about the hotel, casino, and restaurant, including hours of operations, special events, and promotions, and answers patron complaints and resolves problems. Key competencies include the ability to relate effectively in one-on-one situations with guests and other members of the Company, being completely knowledgeable about all Bally’s programs, promotions, activities, and functions. They must carry out safety and emergency procedures, work with casino staff and reservations to assure maximum hotel occupancies by casino customers, and communicate with guests, directing and escorting them to various facilities and functions. This role also assists in training in Hotel Housekeeping and Laundry, interacts with guests and employees in a courteous, empathetic, and discreet manner, and supports and maintains Bally’s courtesy guidelines. They promote outstanding guest relations and perform other duties as assigned. The ability to relate effectively in one-on-one situations with guests and other members of the Company functions is essential.

Requirements

Ability to relate effectively in one-on-one situations with guests and other members of the Company.
Be completely knowledgeable about all Bally’s programs, promotions, activities and functions.
Must be able to work in a smoking environment.

Nice To Haves

Ability to relate effectively in one-on-one situations with guests and other members of the Company functions.

Responsibilities

Establishes and enforces standards and procedures for Housekeeping and Laundry Personnel.
Plans work schedules to ensure adequate service.
Inspects and evaluates the physical condition of the hotel and submits to management recommendations for painting, repairs and furnishings.
Periodically inventories supplies and equipment.
Investigates alternative cleaning methods and equipment.
Demonstrates a winning personality with refinement and character.
Displaying an outgoing personality using confidence and style.
Performs all assigned tasks with enthusiasm, professionalism and exceeds our customer’s expectations.
Allocates funds, authorizes expenditures, and assists in planning budgets for departments.
Requisitions supplies and equipment.
Inspects guests’ rooms, public access areas for cleanliness and appearance.
Accurately uses proper telephone techniques and etiquette.
Provides guest with information including hotel, casino and restaurant, including hours of operations, special events and promotions.
Answers patrons’ complaints and resolves problems.
Must carry out safety and emergency procedures including, but not limited to fire, crowd, control, inclement weather, and Homeland Security threats.
Works with casino staff and reservations to assure maximum hotel occupancies by casino customers.
Must communicate with guests and be able to direct/escort them to various facilities and functions within the property.
Assist in training in Hotel Housekeeping and Laundry.
Must interact with guests and other employees in a courteous, empathetic, and discreet manner.
Supports and maintains Bally’s courtesy guidelines for guests and employees.
Promotes outstanding guest relations.
Performs other duties as assigned.