Executive Housekeeper

425 WATER LLC•Hampton, VA

1d•$55,000 - $60,000•Onsite

About The Position

The Executive Housekeeper/Director of Housekeeping is the Head of Department and manages the Housekeeping operations. An executive housekeeper coordinates between housekeeping crews to inspect assigned areas to ensure standards are met. An executive housekeeper manages many priorities and demands and is able to solve problems, support staff, as well as perform the duties of a housekeeper when required. He/She is committed to providing the highest levels of comfort and hospitality to guests, which leads to achieving maximum guest satisfaction and organizational profitability.

Requirements

Team Up: Be Golden, Collaborate and Help Others Succeed.
Own It: Be a role model, Embrace Responsibility and Keep Learning.
Passionately Serve: Be Positive, Care Deeply and Create Memories.
High school diploma, GED certification or equivalent experience preferred.
Hotel housekeeping experience preferred
Must have basic Reading, Writing, and Math skills.
Experience with Hotel Brand systems preferred.
Customer Service Skills required.
Prioritization and time management skills required.
Working quickly without compromising quality.
Must have a strong attention to detail
This position requires prolonged periods of standing and walking throughout the hotel while overseeing housekeeping operations and inspecting guest rooms and public areas.
The role requires the ability to sit, stand, and move between floors and departments for extended periods of time.
The individual must be able to frequently lift, carry, push, and pull items weighing up to 25–30 pounds, including linens, supplies, and equipment.
Frequent bending, stooping, kneeling, and reaching is required when inspecting rooms, demonstrating cleaning procedures, and assisting staff as needed.
The position requires the ability to push and pull housekeeping carts and equipment when supporting operations.
The individual must be able to perform repetitive motions, including light cleaning tasks, as needed.
The role requires the ability to use hands and arms continuously for writing, typing, using handheld devices, and operating housekeeping systems.
The individual must be able to communicate clearly and effectively with team members and guests in a fast-paced environment.
The position requires the ability to work in varying environmental conditions, including exposure to cleaning chemicals, noise, and temperature changes.
The role may require working long hours, including evenings, weekends, and holidays, based on business needs.

Nice To Haves

Hotel housekeeping experience preferred
Experience with Hotel Brand systems preferred

Responsibilities

Manages housekeeping and laundry staff: hiring, firing, performance evaluations, training and development.
Establishes and maintains cost control systems for staffing linen inventories and cleaning supplies.
Enforces policies and procedures.
Ensures quality services are rendered in meeting guest needs and that guest relations are enhanced.
Schedules staff according to labor standards and forecasted occupancy.
Maintains room quality based on hotel objectives.
Monitors and maintains level of cleanliness in rooms, storage areas, laundry, restrooms and public areas.
Compiles and reports accurate status of guest rooms to the front office.
Enforces standard procedures for the acceptance, security, and return on guest lost and found items.
Maintains standard procedures for security of on-loan equipment.
Maintains productivity and labor cost goals.
Conducts inventories of linen, supplies and equipment as required.
Orders and receives supplies so as to maintain adequate inventory levels.
Ensures staff interact with guests in a warm and friendly manner.
Performs other related duties as required.
Knows and complies with all company policies and procedures pertaining to this position and its duties.
Rewards employees who use their empowerment to meet or exceed guest expectations.
Managing Lost and Found items left at the hotel.
Flexibility to work various schedules as business demands including nights, weekends and holidays.
Performs other related duties as required.