Executive Housekeeper

Hilton Grand Vacations • Honolulu, HI

8h • Onsite

About The Position

The Executive Housekeeper directs and controls the entire Housekeeping operations within the resort, which includes the daily supervision of guest service and team member support. They will work with the Resort Leadership Team to develop and implement improvements to policies and operational systems in order to achieve outstanding service scores; maintain proper budget allocation to improve business sustainability; and identify opportunities that better equips the organization to achieve its established annual business goals.

Requirements

• High School Diploma or equivalent
• 5+ years of related experience, ideally in large-scale housekeeping environments
• 4+ years of managerial experience, preferably in hospitality or a similar setting
• Proven leadership capabilities including the ability to motivate, develop, inspire and engage staff in a positive manner that produces business results.
• Exceptional problem solving, analytical and conceptual skills.
• Possesses effective organizational skills, including the ability to effectively prioritize and manage multiple tasks and deadlines and manage competing priorities within a small team environment.
• Proven understanding of department financials; including the analysis and reporting of budgets, forecasts, inventory, P&L statements.
• Knowledge of Housekeeping equipment and chemicals; including OSHA and Blood Borne Pathogen safety standards.
• Strong written and oral interpersonal communication skills with the ability to build and maintain productive working relationships and negotiate with a range of internal and external clients.

Nice To Haves

• Bachelor’s Degree or college diploma
• CPR/First Aide Certification
• 7+ Years Related Experience
• 6+ Years of Managerial or Director experience
• Prior timeshare maintenance/engineering experience

Responsibilities

• Develops and executes the strategic initiatives of the Housekeeping department and makes adjustments to the operations in order to meet the strategic goals and interests of Resort Operations. Develops clear goals and ensures policies and guidance are in place to clearly define responsibilities, processes, delegations and decision-making powers for goal achievement. Maintains compliance with organizational, business, and financial regulations.
• Provides clear and concise direction to the housekeeping team through regularly scheduled department meetings and written documentation.
• Leads managers and housekeepers in completing their assigned duties. Routinely inspects units and common areas to ensure they are in compliance with departmental standards. Monitors guest requests and complaints, resolves issues and coordinates efforts with other departments as necessary to provide excellence in service. Ensures consistency in daily communication and monitors activities with other departments in the daily maintenance of room inventory to achieve optimal levels of revenues while meeting guest expectations.
• Maintains an accurate inventory of linens and operating supplies. Oversees uniform orders and ensures that proper procedures are followed to maintain an adequate supply. Ensures all laundry operations are within productivity standards. Ensures carpet and floor maintenance program is in compliance to standards. Ensures all assets of the department, equipment, supplies and storage are properly locked and secured.
• Hires, supervises, disciplines, and conducts training of housekeeping staff. Performs administrative tasks associated with maintaining proper documentation such as payroll timekeeping records, staff schedules, vacation requests, performance management, etc. Investigates accidents and initiates accident reports recommending appropriate corrective action. Ensures all departmental staff is working safely and in accordance with OSHA regulations.
• Identifies and coordinates development plans for team members to ensure continued growth and success within the organization.
• Adheres to all corporate required purchasing policies and controls to include all outside contractor bids, budgets and schedules. Displays professionalism when dealing with contractors or suppliers to ensure a strong working relationship, compliance is adhered to and issues are handled in a timely manner.
• Develops and Manages the financial spending of the operations as it relates to the established annual budget. Makes recommendations based on data to achieve financial sustainability and ensures effective reporting and forecasting of results in collaboration with the General Manager and Sr. Manager-Business Management.
• Performs other related activities as required.

Benefits

• Team Member travel discount programs
• Perks at Work
• Exclusive Go Hilton Travel
• HGV Getaway
• RCI Travel
• Salary Range: $75,000~ $80,500 per year
• Corporate bonus
• Medical, Dental, and Vision insurance from Day One
• Financial Wellness - 401k plan with company match, Life insurance, Company stock purchase program
• Team Member Travel Program - enjoy discounted rates at incredible properties around the globe
• Flexible PTO plan for managers and above
• Team Member Recognition
• Numerous learning and advancement opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED