Executive Housekeeper

Northgate Resorts•Canyon Lake, TX

18d•Onsite

About The Position

Northgate Resorts owns and manages the most awarded Camp-Resort portfolio in the nation. Our passion is creating family camping memories for our guests – memories that will last a lifetime! We don’t do this as individuals, but as a passionate team that cares about making a difference in our guests’ lives. We endeavor to be a highly effective, lean, and fast-moving organization. The Executive Housekeeper is responsible for overseeing the daily directives of the Camp-Resort’s housekeeping department. This supervisor will lead a team of housekeepers and inspectors. This is a SEASONAL , full-time position and reports to the Office Manager.

Requirements

Housekeeping experience required
Basic computer skills
Strong organizational, motivational, and leadership skills
Excellent communication, customer service, and problem-solving skills
Strong attention to detail, speed, and accuracy
Ability to multi-task and work in a fast-paced environment
Strong work ethic and a positive attitude
Required to work nights, weekends, and holidays
Work with minimal supervision.
Maintain a positive work environment by acting and communicating in a manner so that you get along with customers, clients, vendors, coworkers, and management

Nice To Haves

Experience in customer service, hospitality, and management preferred

Responsibilities

Schedules staff, monitors payroll, and maintains compliance with a payroll budget
Participates in the recruitment process and selection of talent for the housekeeping department
Ensures the completion and proper communication/escalation of maintenance work orders and other concerns to the appropriate department
Participates in the development and execution of training programs for new hires as well as ongoing training for staff members
Creates and schedules daily assignments, daily and weekly projects, and optimizes staff to ensure cabin cleanliness and performance
Conducts daily stand up meetings with housekeepers to prioritize the day and facilitates feedback from staff members
Assists with maintaining an inventory of housekeeping supplies and equipment
Maintains SDS and inventory for all chemicals
Ensures the turnover of all vacant and clean cabins on time; verifies stayovers, reports early checkouts and communicates issues and discrepancies with the front desk
Maintains accurate cabin cleanliness statuses and updates cabin status within the reservations system in real-time via tablets
Provides coaching, encouragement, and recognition to staff members when necessary
Inspects guest rooms for cleanliness, damage, supply levels, maintenance issues, and temperature control, and reviews results with housekeepers; coaches and drives accountability and performance improvement
Ensures linen storage rooms, trash rooms, and housekeeping carts are clean, organized, and inventoried adequately for the next day's activities; ensures and promotes safety standards in these areas
Leads and mentors housekeeping staff daily to ensure cleanliness standards and operational efficiencies are met or exceeded
Assists with cleaning cabins
Manages the laundry process by maintaining the inventory and cleanliness process
Assists with the inspection of cabins and other facilities to ensure cleaning standards are met
Completes required reports on a timely basis
Schedules deep clean on a bi-annual basis
Collaborates with park and home office departments
Responds to guest inquiries using the company’s service recovery guidelines
Utilizes and learns the reservation system for daily planning
Participates in other projects and activities as assigned